Addison Mij

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Verified Reviewer
| map-marker Dalton, Georgia

Unreachable

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Called 2 different phone numbers. No one answered either one.

The first call, mailbox was full. The second one I was able to leave a message twice and Noone called me back.

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Anthony H Att

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Verified Reviewer

Replacement closet cover

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The shoe closet cover ripped. I need a replacement but could not find a replacement cover. That's why I am writing to you now.

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Pros:
  • Great products
Cons:
  • None so far

Preferred solution: A replacement cover for the shoe closet

Zach B Ruq

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Verified Reviewer
| map-marker New Britain, Connecticut

Support is non-existent for Mainstays mattresses

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I wanted to use the warranty on my Mainstays mattress I purchased on Walmart.com. it is sagging in the center.

It is impossible to use the warranty. Walmart support gives you a different phone number every time, none of them will connect with Mainstays support which I assume does not exist.

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Uruthira K

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Verified Reviewer

Bought Mainstays shower curtain hook statin nickel-MS844431****0-03 in store at Harbison Blvd, Columbia SC. I had only 11instead of 12 hooks. I had to skip one hole in the shower curtain.

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Please sell only in sealed, clear packaging, so customers can see if something is missing or if it has been opened.

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Loss:
$4
Pros:
  • Lower price
Cons:
  • Packaging

Preferred solution: Please ship the missing part

User's recommendation: Check the packaging carefully. If it is unsealed, don not buy

Myra R Fro

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Verified Reviewer

Missing items

I got a 6-cube organizer. I didn't get any screws or anything.

It was just missing the pieces to put them together.

They sold me one with no pieces. I'm very angry.

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Loss:
$30

Preferred solution: The pieces so i can build it !

Renia Kjc

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Verified Reviewer
| map-marker Mobile, Alabama

I purchased a sofa from Walmart ( mainstay ).. it came without hardware or legs .. after talking to their customer service fedex was supposed to pick up the sofa and send me a new one , didn’t happen

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The person I spoke to at mainstay was supposed to schedule a pickup for the defective sofa, but that never happened, Ive been waiting for two weeks for FedEx to pick up the sofa !!!

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edie d Kkn

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Verified Reviewer

I give them a ZERO for customer service. the operator was polite, just NOTHING HAS BEEN DONE !! I have a broken zero gravity two person swing that is broken. I have made 3 phone calls, zero help.

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I have zero results, have been promised a resolution, yet, nothing has been done. Just talk.

This company should be ashamed of how it treats its customers. All talk and no assistance or resolution.

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Loss:
$300
Cons:
  • Service from this company is horrible

Preferred solution: i would like replacement, as promised

User's recommendation: Buy somewhere with service. This is not a good company. all talk and NO AFTER PURCHASE ASSISTANCE

Joslynn I

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Verified Reviewer

Issues with microwave

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Mainstays - Issues with microwave

I tried to warm up food this morning and when I tried to get it out the door would not open at all. This is the first time this has happened.

Im aware of the child safety lock and that wasnt the issue. The light would come on inside and everything the door would just not open. My food is still in there as Im typing this. And the photo posted below, they have notified that they chose to skip over my complaint which is insane to me.

How do you get to choose who you help. Its literally about to be a week since it has stopped working the food is still inside..

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Loss:
$50

Preferred solution: Full refund

Anonymous
map-marker Fairburn, Georgia

Not helpful

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Not helpful at all spoke with a computer not a live person then they tried to charge me to speak to a live agent...

No No No No

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Jessica C Ret

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Verified Reviewer

Wiring issues

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The rotary switch broke, causing all the wires and metal brackets to come out. I just need to know where to put the wires so I can use my fan again.

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Loss:
$18
Pros:
  • Worth the buy
  • Long lasting products
Cons:
  • None so far

Preferred solution: Details on where to put the wires back

User's recommendation: Absolutely Love My Fan

Rebecca C Zsx

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Verified Reviewer

Broken bunk bed

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Mainstays - Broken bunk bed
Mainstays - Broken bunk bed - Image 2

We purchased a bunk bed in November, and the railing on the top bunk has separated from the frame, making it unsafe.

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Loss:
$130
Pros:
  • Like the price
  • First issue with this
  • Like products offered
Cons:
  • Broke in 7 months
  • Bed we bought for childhood

Preferred solution: Replacement, or full refund if not replaced

User's recommendation: Very short lived bed, hoping warranty holds up and rail is replaced

Frieda K Foe

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Verified Reviewer

Missing piece of a product I purchased

I purchased a Mainstays TV stand from Walmart on Friday, 10/18/2024. I assembled the product and reached the final steps of completion, only to realize that the back piece of the stand was not in the box.

I really want the stand and have called Walmart's customer service line numerous times, but haven't been able to get the situation resolved. Now, I have to try and find someone to help me take the assembled product back because it is so heavy and is missing a major part of the stand.

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Loss:
$70
Pros:
  • Reasonable prices
Cons:
  • Maybe missing parts to unassembled products

Preferred solution: I would like the back piece to the stand if possible if not I'll just get my money back

Ciaira Ifk

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Verified Reviewer
| map-marker Charlotte, North Carolina

Automatic trash can

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It will not work how much is a new life I have only had it about 3 months.I tried everything you listed and it still will not work I paid 30.00 for junk.could you please send me a lid it is the 13 gal one.I am a senior and I think you should have better things then this m thank you Barbara Richards I can not find my receipt but you can bet I will keep all that I buy from now on

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Ryley H Xtq

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Verified Buyer
|

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Verified Reviewer

Products fail

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Mainstays - Products fail

I have ordered two pieces of furniture now and both were missing essential pieces. Our most recent purchase was a floor lamp with shelves, and we had some pieces missing to finish putting the shelves together. I just ask that we can get a new one with all the parts, or even just the missing parts.

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Loss:
$40
Pros:
  • Cute designs and affordable
Cons:
  • Missing parts
  • No well handled

Preferred solution: New lamp with all pieces