Contact Mainstays Customer Service
Mainstays Phone Numbers and Emails
Toll-Free Number:
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(800) 925-6278
Customer Service:
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(877) 294-1086Credit Card
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(877) 937-4098MoneyCard
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(877) 968-6391Product Care Plan
Mainstays Emails:
Mainstays Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mainstays Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mainstays is (800) 925-6278. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mainstays may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mainstays Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mainstays is (800) 925-6278. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mainstays may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Mainstays mainly because of product/ service, return/ replace, shipping and delivery.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Mainstays is mainstays@walmart.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Mainstays?
Most Popular Number:
| Total calls: 4 095 | Issues resolved: 50 | Last call: Mar 10, 2026 |
Contact Information
Mainstays Website:
Mainstays Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (CT):
Monday - Friday: 8:00am - 11:00pm
Saturday: 9:00am - 9:00pm
Sunday: 12:00pm - 7:00pm
Mainstays Customer Service Reviews
I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.
I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.
This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.
Bought Mainstays item in store, they cant return it past 90 days. Item has a manufacturer warranty of 1 year, but Mainstays has zero contact info that works.
Its a back and forth mess with zero outcome. For one of the biggest companies in the US, it has pathetic customer service.
How Good is Mainstays's Customer Service?
IT TOOK A LONG TIME TO GET CUSTOMER SERVICE TO UNDERSTAND WHAT I NEEDED. I HAD TO TALK THROUGH THE COMPUTER. IT WAS LIKE TALKING IN A TUNNEL.. THE ACCENT WAS VERY HEAVY. I REALLY HAD A HARD TIME TALKING TO HIM.. I DON'T THINK HE REALLY UNDERSTOOD. MY PROBLEM..
Bad experience
I did not receive a response to my issue
I’m waiting for someone to call me
Representative was very pleasant and efficient. Replacement control for warming blanket is arriving next week.
I bought single burner from mainstays by Walmart they mentioned on the one year warranty they are not giving us replacement and they are not even fixing the problem we bought it three months ago
Summary of Mainstays Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mainstays?
Product/ Service Question:
- “Mini fridge bought in October 2025 stopped working”
- “Manufacturer warranty”
- “Product warranty”
Return/ Replace Question:
- “Replace something part of a set.”
- “Replacement parts”
- “Mainstay Stove /Heater Fireplace”
Shipping and Delivery Question:
- “Missing parts”
- “Missing parts in order”
- “Missing part”
Request for Information Question:
- “How to remove Rug Gripper from wood floor”
- “I need to talk to human beings to tell me how b to lower my new family size microwave down to lower power down”
- “Send instructions on how to assemble Bathroom space saver”
Payments and Charges Question:
- “Issues with payments”
- “Billing”
- “Need my deposit back”
Refund Question:
- “Refund”
- “Waffle maker makes lot of noise would like to get refund as it’s still under warranty”
- “My refund”
Staff Question:
- “Because your customer service hot line is very rude I talk to 2 different women an both we’re rude”
- “Talk to customer service”
- “Rude General Manager”
Website/ Application Question:
- “Installation help”
- “While installing my new Mainstays kitchen sink I turned the little aerator upside down and the screen and 3 other things fell out and I do not know how to stick the order back in”
- “Need the installation manual”
Account Question:
- “Locked out of microwave”
- “No front desk person over 1 hour after fire. 10 customers locked out of rooms”
- “Banned”
Activation/ Cancellation Question:
- “I need to cancel an order”
- “Cancel order”
Cards Question:
- “Card”
Employment Question:
- “Accused by your employer & threatened”
Other Question:
- “Replacing tub spout”
- “Grab bar”
- Missing pieces
Compare Mainstays Customer Service To
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