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Shawn M Vvl

How do I get a replacement part for a futon memory foam

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Cort Cbj

I am experiencing the same issue right now! Walmart is unhelpful and I'm wondering why the information isn't just available through a simple google search. Were you ever able to get it resolved?

Larry Taylor
Home Improvement Expert


Mainstays is a brand marketed by Walmart. That's why concerning any replacements it is better to contact Walmart customer service by phone at (800) 925-6278.

Guest

They don’t help worth a damn! They are Totally useless. I called there twice. First time, the rep gave me incorrect info and the second time, a different rep said he couldn’t even get information on the company.

Guest

I got hung up on the first time. The second time they wouldn't help and wanted me to dispute a charge from 8 months ago. I was like 'there is a 2 year warranty, that's what I want I don't want to return it'. There was definitely a language barrier. I asked multiple times how to contact about the warranty and was told to dispute the charges with the bank multiple times.

Zyquan Ori

Following in case you figure something out. I am having the same issue with a Mainstays trash can that "supposedly" has a 2 year warranty but have gotten the same response from Walmart.

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Ashayla Tgu
Verified Reviewer

My Mainstays Model MS-50-20 Motion Sensor Trash Can has this problem

My Mainstays Model MS-50-20 Motion Sensor Trash Can has this problem. Even with new batteries installed the lid only opens about 2 inches.

I did everything the users manual said to do but won't work. The Manual says if nothing works to contact Customer Service but no phone number?.

Anyone experienced this and why it doesn't open wide? Or do you know how to get help?

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1 comment
Mike Cox

I just called Walmart/Mainstays with this exact same problem. They weren't any help. I guess we just won't buy their products any more.

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kim h Tow

i am not joining or paying for a thing!. i just want to know how/where to get a new liner ring support for MS-50-22 trash can

i need a trash can liner ring replaced. how to i get that?

not joining a thing! just wasn’t the part

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1 comment
Kraig Yrv

Not paying a dime. Need liner ring. Tell .e how. What kind of company charges for info¿???????????????????????????????????

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April H Qjz

How can I get replacement parts for my garage can

I purchased a Mainstays garbage can in April 2021 and it doesn’t open and close. There is a 2 year warranty with no contact information listed anywhere!

Walmart customer service is useless and sends you to bogus numbers! I need the Mainstays direct phone number or a refund!

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3 comments

https://***/collections/parts-liners https://***/collections/parts-liners https://***/collections/parts-liners

Joanne M Lvs

I am in the same boat. I've been doing this for months now. I am sent to their warrantee company - Square Trade even though I explained that I didn't purchase a warrantee, the can comes with one and I need a replacement. Then I'm given another number that is useless and then I'm told to go to Mainstays.com/contact and send an email to Mainstays. Only that website doesn't even exist. I am at the point that I am about to order the same trash can take the lid and return the broken one. I've had it. I'm so fed up.

Guest

I'm having the same issue. [PERSON_NAME] said to just bring the replacement lid up to them and they will put in for a replacement. Not sure if true or not because I haven't went up there yet.

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Peter G Imu
Verified Reviewer

The lid doesn’t work is it Covered by warranty?

I change the batteries which I have done in the past, but the lid still doesn’t open. It should be covered by warranty but where should I return the lid

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1 comment
Joanne M Lvs

Good question. I am in the same boat. I've been trying to get a replacement for months now. I am sent to their warrantee company - Square Trade even though I explained that I didn't purchase a warrantee, the can comes with one and I need a replacement. Then I'm given another number that is useless and then I'm told to go to Mainstays.com/contact and send an email to Mainstays. Only that website doesn't even exist. I am at the point that I am about to order the same trash can take the lid and return the broken one. I've had it. I'm so fed up.

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Karin B Gjs
Verified Reviewer

Why are you picture frames sized too small

Your 12x18 inch Format Frame Front Loading is 1/8th inch to small in both directions. I have seen this in other sizes too.

So my photos will not fit.

This has been going on for some years. Why don't you fix the sizing?

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1 comment
Larry Taylor
Home Improvement Expert

Unfortunately, Mainstays does not provide any information about if they are going to change the sizes of their frames on the company website. Please contact the Mainstays customer care team for assistance. You may reach out to them:
  • by phone at (800) 925-6278 (toll-free number within the United States);

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Ace R Knp

Who do I contact to get a replacement heater since the one I recently purchased stopped working

The desktop heater I purchased on 11/18 stopped working today 11/22, I’m looking to get a replacement for it.

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1 comment
Larry Taylor
Home Improvement Expert


Mainstays is a brand marketed by Walmart. That's why concerning any replacements it is better to contact Walmart customer service by phone at (800) 925-6278.

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Lawrence R Ord
Verified Reviewer

how to get rplacement microwave

my microwave started sparking lost receipt

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1 comment
Larry Taylor
Home Improvement Expert

According to the Wikipedia article, Mainstays is a brand marketed by Walmart. Please contact the store where you purchased your microwave to find out if you can get a replacement.

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Pamela M Ebk

Can you email instructions for the 6 cubicle storage unit? I do need these for tomorrow

No instructions.

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1 comment
Larry Taylor
Home Improvement Expert

According to Wikipedia, Mainstays is a brand marketed by Walmart. You may try to ask the Walmart Customer Service team for the instructions for the 6 cubicle storage unit.
You may also ask the retailer which you purchased your merchandise from for assistance with your issue.
Unfortunately, there are no instructions at walmart.com/cp/mainstays.

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J Lowell P
Verified Reviewer

how do I get a replacment lid for my Mainstays trash bin

Mainstays Motion Sensor Trash Can, 13.2 Gallon, Stainless Steel Purchased from local Walmart Jan 7, 2020 Worked fine until June 22, 2020 Lid will no longer open or close automatically Walmart # 57311****, website says 2 years warranty on lid I like it very much, but not with the lid broken. What do I do to get a new lid under the warranty ??

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Larry Taylor
Home Improvement Expert

As stated at walmart.com, the Mainstays Motion Sensor Trash Can, 13.2 Gallon, Stainless Steel has a 2 years warranty on the lid. The item should have a warranty with the contact information included. If you have a Walmart Protection Plans, you may file a claim at walmart.com/protection.

Joanne M Lvs

I am in the same boat. I've been doing this for months now. I am sent to their warrantee company - Square Trade even though I explained that I didn't purchase a warrantee, the can comes with one and I need a replacement. Then I'm given another number that is useless and then I'm told to go to Mainstays.com/contact and send an email to Mainstays. Only that website doesn't even exist. I am at the point that I am about to order the same trash can take the lid and return the broken one. I've had it. I'm so fed up.

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George P Abf

How do I get missing peices for an iteam I bought

I purchased a main stays office task chair and the cylinder and the part that holds the cylinder to the wheel/ base is missing

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1 comment
Harry Rollins
Financial Expert


As stated at getrit.com, Mainstay is a store brand operated by Walmart. To get the details about how to get the missing parts, please contact the Mainstays customer service department at 1-80*-925-6278. According to the customer review posted on Amazon, Mainstays support is provided Monday - Friday: 8:30AM - 4:30PM.

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jimmie m Mul

Can i get some screws

got premium soft vinyl toilet seat no screws can i get some screws jimmie meador 607 stewart st goodview vam 24095

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1 comment
Larry Taylor
Home Improvement Expert

Unfortunately, Mainstays does not have a website to get any information about screws. Please contact the retailer from which you purchased the Mainstays premium soft vinyl toilet seat and ask for assistance with your issue. Please note that Mainstays products are available at Walmart.

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Diamela E

how do i get a manual for an item i receive w/t it?

Please call me to this number 305300**** or email me brian4595@***.com. I ordered this item from walmart.com Mainstays Big and Tall Zero Gravity Outdoor Reclining Swing, Beige, Actual Color: Beige but it arrives without a manual.

I cannot assemble it. Please send me the manual through email if possible or mail one too me too

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1 comment
Larry Taylor
Home Improvement Expert

In most cases, Walmart provides the Manuals & Guides files on the item page at walmart.com. You may also try to find the manual for your Mainstays Big and Tall Zero Gravity Outdoor Reclining Swing at manualslib.com.

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Felicity R Bpz

What are the dimensions of the seat cushions of the Mainstay Alexandra Square 4-piece Patio Conversation Set?

Walmart Web site, customer service via Chat, Email and phone are limited to the same measurements that I can see on line, which arefo the overall dimensions of each piece. Due to the very deep "length" of the seats, I need to know the cushion dimensions to know if this set is going to be comfortable. WHAT ARE THE CUSHION DIMENSIONS for the Alexandra Square 4 Piece Patio Conversation Set?

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1 comment
Larry Taylor
Home Improvement Expert

It seems that the only information you can get, it is from the one you saw on Walmart website. No other information about the cushions is provided

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Glendale Zib

what is the contact phone number for Mainstays company "live agent" response

what is the contact phone number for Mainstays company "live agent" response?

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Michelle L Vkb
Verified Reviewer

How do I get a replacement garbage bag holder for the automatic trash can

How do I get a replacement garbage bag holder for the automatic trash can? They just keep slipping in.

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Kolani M
Verified Reviewer

Why do my Mainstays fs-ms-50-22 automatic mechanical trash can lid won't open even though batterys a...

Why do my Mainstays fs-ms-50-22 automatic mechanical trash can lid won't open even though batterys are replaced

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Jafeth Eoi

how do that return I purchased on 12/05-23 thst is under manufacture warrantee and I also purchased ...

how do that return I purchased on 12/05-23 thst is under manufacture warrantee and I also purchased a 2 yr warranteei on this heater i just want it fixed or give me my money back . I have tried twice to fix the problem and not only was jurked around on both occassions *** 3/15/24 and the second on 3/22/24 with no end in sight your company I 'm at my wits end please honor your contract

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Nelma Muh

Please Help me Purchase a battery cover for mainstay's 13

Please Help me Purchase a battery cover for mainstay's 13.2 black motion sensor trash can? Please advise.

Thank you. Steve

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Judy B Bpn
Verified Reviewer

I have the Mainstays motion sensor garbage can, MS-50-22

I have the Mainstays motion sensor garbage can, MS-50-22. Do you have a battery cap cover that I could purchase?

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