Mainstays Reviews
Mainstays Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has a 2.0 star rating from 461 customer reviews, with 17% likely to recommend. Consumers report medium price level and general dissatisfaction.
Key Takeaways for Future Customers
- Read Mainstays reviews for recurring quality and warranty concerns before buying.
- Expect low price but consider potential need for refunds or replacement parts.
- Be cautious about membership or third‑party charges and unclear support paths.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support when seeking refunds or warranty help.
- Frequent product failures, missing parts, and reliability issues across appliances and furniture.
- Reports of misleading charges, safety incidents, and difficulty obtaining replacement parts.
Positive Feedback
Some customers find Mainstays items affordable and occasionally note that the product was nice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has a 2.0 star rating from 461 customer reviews, with 17% likely to recommend. Consumers report medium price level and general dissatisfaction.
Key Takeaways for Future Customers
- Read Mainstays reviews for recurring quality and warranty concerns before buying.
- Expect low price but consider potential need for refunds or replacement parts.
- Be cautious about membership or third‑party charges and unclear support paths.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support when seeking refunds or warranty help.
- Frequent product failures, missing parts, and reliability issues across appliances and furniture.
- Reports of misleading charges, safety incidents, and difficulty obtaining replacement parts.
Positive Feedback
Some customers find Mainstays items affordable and occasionally note that the product was nice.
Media from reviews
Phoenix, Arizona
Manufacture warranty
chair broke on metal part mainstay was not wanting to help replace chair only has since Jan, 2026. i feel not right to help.
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Verified ReviewerI buy three kitchen utensils but with all the packaging putting everything together with these plastic ties! I get that off for the three utensils I needed for the kitchen and and cardboard on it and
- - Utensils were hidden behind cardboard and secured with plastic ties.
- - Three utensils arrived tied together with a keychain connector.
I bought three utensils that I needed. Everything that's hooked up is hidden by cardboard, but they were the three kitchen items I needed.
I got home and had to get all those plastic ties off, which I did. Then I got the three utensils I needed, and they're hooked together with a keychain. Like, what the f?
I don't need a keychain on these. This is the worst mainstay product I ever bought!
Preferred solution: Full refund
User's recommendation: Save your money don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, New Jersey
Hello, I own a Mainstays Classic 6...
- - Customer seeks replacement plastic drawer clip for Mainstays Classic 6 Drawer Dresser, Walnut; asks where to buy.
Hello,
I own a Mainstays Classic 6 Drawer Dresser, Walnut, and one of the plastic drawer connector/locking clips on the side of a drawer has broken. Ive been unable to find this replacement part online.
Would you be able to provide the replacement part or let me know where I can purchase it? I can also provide photos of the broken part and proof of purchase if needed.
Thank you for your assistance.
Best regards,
Raghutej Bommisetty
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Verified Reviewer |
Burnaby, British Columbia
Dear Customer Service, We purchased...
- - Mainstays memory foam Futon bought at Walmart on Aug 17, 2025.
- - Walmart said warranty replacement may apply and to contact the manufacturer.
Dear Customer Service,
We purchased Mainstays memory foam Futon from Walmart in 17 Aug 2025. According to the product brochure and specifications, the sofa is advertised to support 600 lb load weight.
However, despite normal use and well within the expected weight limit, we experienced a serious issue with the product.
While my husband was sitting on the sofa, we suddenly heard a very loud cracking sound from underneath the couch, and one of the support springs/frame components broke.
We reached out to Walmart regarding this issue, and they informed us that because the product is still within the one-year warranty/return period, the item may qualify for replacement with a new sofa. Walmart advised us to contact the manufacturer directly to proceed with the warranty process.
Could you please guide us on the next steps and let us know what information or documents you require from us?
We would appreciate your assistance in resolving this issue as soon as possible.
Thank you for your time and support. We look forward to your response.
Sincerely,
Amir Taghavipour
Order Number: 600000*-***89359
Preferred solution: It is not usable and we get backache while sitting on the sofa. Is it possible to get a new one and return the impaired one with no mailing cost. Otherwise, I am interested in full refund.
East Orange, New Jersey
Missing screws from my new table wasn't in the box
Don't buy anything from yall
I was hung up on for one. For two, the screws didn't come with the table I bought.
This is ridiculous. I get that sometimes the factory forgets, but I can't put my table together without the screws.
Preferred solution: The screws that shod of been with my table I bought
Philadelphia, Pennsylvania
Vacuum wire burnt out
Once I plugged it in, the wire burnt. There was no problem with the outlet at all. I was using it to clean my floor.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Danville, Kentucky
I had a fire with a deepfryer
Shorted out, my hand got burned, and now my microwave isn't working. It's shorted out; I have lost my stuff.
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Verified Reviewer |
Tobyhanna, Pennsylvania
Quality
The quality of these are substandard. I've been "trying" to use these for a few years, it seems that every two months of regular using, either the spring inside becomes extremely weak and unable to use or the blind itself breaks. I'd stay away from these at all cost, or it will cost you buying more.
- Quality
Preferred solution: Price reduction
User's recommendation: Stay away, you'll waste your money
Houma, Louisiana
Missed point rewards
- - Missing rewards points for a free night; no immediate solution.
- - Discrepancy between 14 and 29 nights; seeks transparent, consistent tracking.
Missing rewards points for a free night at MainStay Hotels feels surprisingly frustrating. I planned my stay carefully, expecting loyalty benefits to cover the cost after months of travel.
When the points didn't appear, it felt like the system failed me. Customer support offered explanations, but no immediate solution. The experience highlights how small technical issues can impact trust and satisfaction.
I still value the brand, yet I now double-check every booking, hoping future stays will deliver the rewards I earned and restore confidence in their loyalty program through consistent and transparent tracking of points for every eligible stay booked. It says I stayed 14 nights, but the front desk clerk says the computer says I stayed 29 nights.
Preferred solution: My reward points and free nights I am elgible for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lead Hill, Arkansas
Won't honor warranty or Walmart will not
Went to store originally bought from Walmart.stated after 90 days no return....our Walmart guarantee 2 years after guarantee bought...finally got a e mail to see management will see how that goes
No response
Bad product. Walmart will not honor a one-year warranty or a two-year extended warranty. Harrison, Arkansas.
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Verified Reviewer |
Whitesville, New York
I need mounting hardware for a 1" light...
I need mounting hardware for a 1" light filtering mainstay vinyl blind. I cannot find the mounting hardware. I cn give you whatever number you need that is on the box
- Good products
- Missing parts
Preferred solution: replacement mounting hardware
Utica, New York
Broken bed spring
The bed spring had rust on it, and it broke. I'm looking for a new one. This was not accidental; this was the box spring's fault.
- Good but had rust on it
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t buy the protection plan
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Verified ReviewerReturn product/ wrong product in box.
The customer care department is all AI and does not help in any situation. The AI agent on their site just spins you in a circle always ending at asking to help with anything else and the process begins again all over.
- Cannot reach an actual person to work out issues with their products
Preferred solution: Full refund
User's recommendation: do not buy mainstays if you have any intentions on returning faulty or broken products.
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Verified Reviewer |
Iztapalapa, Mexico
Le envie un correo a el vendedor pero no me soluciono nada
- - Bought a Maintays MSM36A81279 microwave from a Mercado Libre seller.
- - It stopped working and the seller says the warranty expired; seeking direct manufacturer warranty or repair options.
Hola, compré un horno de microondas Maintays(modelo MSM36A81279**-**) con un vendedor *** libre. El producto dejó de funcionar y el vendedor ya no puede ayudarme porque dice que la garantía con el expiró. ¿Me pueden ayudar a revisar si tengo la garantía directa con el fabricante o si es posible repararlo?
- Que es funcional
- Que no me ayudaron
Preferred solution: Solución a mi problema con el horno
Forest, Virginia
Missing pieces
- - Store urged return; service forced repeating issue four times; 45-min drive to refund; disappointed with product quality and service.
I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.
I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.
This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.
- I have receipt to return it
- Purchased twice and both times there were problems with set
Preferred solution: Price reduction
User's recommendation: Do not purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Accidentally bought tge lids and rings for canning pickles. I didnt even realize there was an "off" brand! After all of the labor and expense involved, I lost the entire batch planned for winter!
Do not waste time and money with these lids and rings! None of the jars sealed!!!
DO NOT BUY!
Save your money and labor involved!
User's recommendation: DO NOT BUY!
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