Skip to content
Mainstays

Mainstays

www.walmart.com
What is your customer experience with Mainstays?

Mainstays Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Mainstays reviews show a 2.0 star rating from 445 customers, with 18% likely to recommend; consumers are mostly dissatisfied and 70% of ratings are unfavorable. Many mention product reliability problems and requests for a refund or replacement under warranty.

Key Takeaways for Future Customers

  • Expect low prices but inspect items at purchase and keep receipts for warranty claims.
  • Plan for slow or unavailable support and check return options before buying.

Negative Feedback / Risk Areas

  • Frequent Mainstays customer complaints cite poor customer service and unreachable phone support.
  • Many report missing parts, broken products, and trouble obtaining replacement parts or refunds.
  • Users say warranties are hard to use and claims about refunds often go unresolved.

Positive Feedback

Customers note affordability and good price value when products meet expectations; some items were described as nice.

View full overview ›

Media from reviews

Mainstays - Missing pieces
Mainstays - Giving a review I’m trying to get my cake pan replacedMainstays - My dishes get extremely hot in microwaveMainstays - My dishes get extremely hot in microwave - Image 2Mainstays - My dishes get extremely hot in microwave - Image 3Mainstays - Slow close Toilet seat failedMainstays - Slow close Toilet seat failed - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
replacement mainstay warranty customer service customer microwave number issue box service
Filter review
Sort by
Venis A
map-marker Forest, Virginia

Missing pieces

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Missing pieces
Original review updated Feb 25, 2026

I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.

I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.

This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.

View full review
Loss:
$30
Pros:
  • I have receipt to return it
Cons:
  • Purchased twice and both times there were problems with set

Preferred solution: Price reduction

User's recommendation: Do not purchase

Sharon J Mwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My dishes get extremely hot in microwave

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - My dishes get extremely hot in microwave
Mainstays - My dishes get extremely hot in microwave - Image 2
Mainstays - My dishes get extremely hot in microwave - Image 3

I call 800 number for Walmart and gentlemen I spoke told me that being I purchased dishes4 years ago. And they get extremely hot and have to use a pot holder to take out of microwave.

Told they'd make and exception and return them. Said he talked to austintown Walmart and gave me this number. He gave me this #260116-****26.

Soup dish bar code 972009-****04, salad plate 972009-****98 and dinner 972009-****81. Thank you

View full review
Loss:
$119

Preferred solution: Full refund

User's recommendation: Don’t purchas

Tina W Lwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amory, Mississippi

Giving a review I’m trying to get my cake pan replaced

Mainstays - Giving a review I’m trying to get my cake pan replaced

Im calling because my 8 inch cake pan I went to wash it today and all the peeling is coming off the coating on it. I got it at Walmart in Amory MS 38821.

View full review
Loss:
$5
Pros:
  • Reasonable price and they do usually do a good job
Cons:
  • May have difficulties in the coding they put on their bakeware

Preferred solution: Full refund

Noland S Bfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tacoma, Washington

Product carelessness

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Product carelessness
Mainstays - Product carelessness - Image 2

I would like to know how your workers can be so oblivious and so stupid at their job that they would forget to correctly piece together a lamp and then ship it to a Walmart store for the public to buy, only to come home and realize that all the pieces aren't there because your workers are careless and incompetent. I request drug screenings for all of your employees. When customers can't even buy products and ensure that all the pieces and components are properly assembled, that's a major issue.

View full review
Loss:
$14

Preferred solution: Apology

User's recommendation: Check product at store

Douglas D Jiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Slow close Toilet seat failed

Mainstays - Slow close Toilet seat failed
Mainstays - Slow close Toilet seat failed - Image 2
Mainstays - Slow close Toilet seat failed - Image 3

We bought this seat in May 2025 from Walmart, and from the time I bought it, it was failing. It moves, and the foot of the seat slides off the porcelain toilet, and it has been annoying ever since I installed.

The one hinge was clearly crooked, but I didn't want to waste the $25, so I continued to use it, but over time, that slippage has caused the hydraulic fluid that allows for the slow close feature to start leaking out. I have pictures, but it doesn't look like I can post them here... Toilet seats with slow close feature should not fail immediately.

I meant to contact sooner, but did not know how to contact mainstays. $25 is a lot for a toilet seat, and for it to immediately fail is bad.

Wanted to reach out because this particular issue has been driving me crazy ever since I installed it.

Thank you

View full review
Madge E Lzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Product not working

Mainstays - Product not working

I have brought a Mainstays electric blanket and I threw away the receipt and the box because I thought it would work and now I'm stuck with a blanket that doesn't even work. I'd like a replacement, and I can ship the broken blanket back.

View full review
Loss:
$20
Pros:
  • Good customer service
Cons:
  • Product doesnt work

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy waste of money

Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4
Updated by user Nov 15, 2025

I want to return fan which is faulty

Original review Oct 30, 2025

I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.

When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.

They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.

Can you please return this item and refund me? Thanks.

View full review

Preferred solution: Full refund

1 comment
Guest

Posting here won’t help with a warranty claim. Mainstays website has a “submit a claim” option.

Susan M Ycv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - I called 4 times and it wouldn't go through then. I did the chat and they're...
Mainstays - I called 4 times and it wouldn't go through then. I did the chat... - Image 2

I opened this microwave mid-June last night. It wouldn't open or start.

There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.

I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.

View full review
Loss:
$55
Pros:
  • Inexpensive
Cons:
  • Did not last

Preferred solution: Full refund

User's recommendation: Don't buy a mainstay compact microwave

Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4

I bought standing fan from Walmart.

I did not open the box till t month as I went out of country.

It was working well for few days and than road holding fan was sling down every time we were adjusting it.

Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.

I was not knowing how to contact you finally I found your website and I contacted you.

Can you please return this item and refund me.i am attachingpicture and receipt

View full review
Ryan M Dxf
map-marker Oxford, Ohio

Broken ice maker

Mainstays - Broken ice maker
Mainstays - Broken ice maker - Image 2

I couldn't get anyone on the phone. My countertop ice maker is maybe 4 months old and has stopped making ice. I'm hoping to get it replaced.

View full review
Breanna C Lkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product has defect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Product has defect
Mainstays - Product has defect - Image 2

Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.

I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.

View full review
Loss:
$60
Pros:
  • Do have reasonable prices for decent products
Cons:
  • Contacting them about issues is ridiculous no response for weeks

Preferred solution: Full refund

User's recommendation: Do not purchase this bed set. It could have the misprint

Laurita H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooksville, Florida

My fan not working didn't even lady a year

Mainstays - My fan not working didn't even lady a year

My fan is not working. I bought it in July.

I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.

View full review
Loss:
$50

Preferred solution: Full refund

Cipriana Lpb
map-marker Houston, Texas

Assembly instructions

Mainstays - Assembly instructions

The company can email me the assembled information so that I may piece together the Bathroom Space saver that I purchased at a Walmart store

View full review

User's recommendation: Not yet until I receive my instructions

Juan G Emf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Mainstay double burner malfunction

Mainstays - Mainstay double burner malfunction

Just purchased a double burner a week ago, and the burners are burnt out already. I have purchased this item a couple of times and never had this problem.

It would be right if the company would replace it. It's hard times in America, and wasting money isn't a pass...

View full review
Loss:
$28
Pros:
  • Good brand
Cons:
  • Malfunction

Preferred solution: Full refund

Donna T Dhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, Wisconsin

I will not pay for Just Answer to resolve this issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Replace the many candles I have purchased, which have failed to burn correctly. It has happened with at least five of my purchases.

View full review
Loss:
$20
Pros:
  • Price
Cons:
  • Sometimes do not burn correctly and only 2 to 5 hour burns

Preferred solution: Replacements of a better quality

User's recommendation: right now, anyone is better off buying candles which might cost a couple of dollars more but burn longer and, with a good steady burn and not just a bunch of melted wax.

Donna T Dhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, Wisconsin

I am not paying to have this looked into!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My issue is as explained in the online chat/expert solutions. (with Ellen].

The candles I buy are sporadic when it comes to how they burn.. Some barely have a flame, no matter ehat I do to correct it.

View full review

User's recommendation: Pay the extra couple of dollars for a better brand!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article