Mainstays
Mainstays Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.1 star rating based on 469 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Product was nice, Affordable, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.1 star rating based on 469 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Product was nice, Affordable, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.40% of users think that Mainstays should improve its Customer Service.
50% of users say that they won't use Mainstays in the future for similar services or products.Recent recommendations regarding this business are as follows: "Buy another brand from somewhere else!", "Mainstays customer support is okay", "It’s a nice dresser just maybe be careful putting together it’s not the best wood", "Don't buy this brand of jars! Buy the Ball Mason jars", "Use common sense".
Most users ask Mainstays for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Mainstays Reviews
"Product is not good, the 2- tier garment rolling rack didn't come with instructions, it was very hard to put together, even with the video, me and my son got it up but the top fell apart, we couldn't"
Didn't come with instructions and wasn't very hard to put together, got it up it fell apart the first time the top was the difficult part couldn't get all the...
"Broken dresser"
We bought a dresser, the Mainstays Hillside Four Drawer Dresser, but it's black. I drilled where it told me to on the instructions, and the wood completely...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Don’t work
This is my second time buying this trashcan, no touch trashcan does not work to the hand movement anymore. It won't lift, and I have changed the batteries over and over again.
Preferred solution: , a trashcan that works
New York, New York
Defective Microwave
Purchased a brand new microwave for college dorm. The microwave makes a horrible noise like it is going to explode.
Very disappointed. Now my child is without a microwave.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing parts; *** customer service
I bought a desk from Walmart (model# H20-0***-*) and found missing parts along with a damaged piece. Per the instruction book, I emailed them, as it states most parts ship in two to three business days.
However, I was told that it takes 3-6 weeks for the parts to be shipped.
It has been 5 weeks and there has been nothing - no packages or emails. When I reach out, I'm told there are no shipping updates showing.
- Cheap materials
- Overpriced for products
- Customer service does not stand behind their product
Preferred solution: Would like parts
User's recommendation: Buy another brand from somewhere else!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product malfunction
The lids to your Mason jars are defective! And it's not just me it's happened to!
I lost a lot of food I was canning and preserving due to the lids not sealing properly or not sealing at all! I used the half pint and full pint jars, so it's not an oops.
This has to be fixed, or stop selling them! You're preventing people from making their own food!
- Prices are cheaper than other brands
Preferred solution: Fix the defect
User's recommendation: Don't buy this brand of jars! Buy the Ball Mason jars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken dresser
We bought a dresser, the Mainstays Hillside Four Drawer Dresser, but it's black. I drilled where it told me to on the instructions, and the wood completely chipped off.
It's in bad shape, and I have photos I can send.
We paid $139 for this piece of junk that doesn't even stay up. Is there any way I can get another 3 drawer unit sent to me, or my money back?
- Cheap wood
- Screws that go into the wood in a circle are not good
Preferred solution: A new dresser, drawer or money back
User's recommendation: It’s a nice dresser just maybe be careful putting together it’s not the best wood
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosemead, California
Rusty Air Fryer
I got this air fryer from a friend and its already rusty and gets extremely hotter than it's supposed to . I know it's only $28 but still should not have done this.
You don't have a phone number to contact. I've already called Walmart and they told me to call you and nobody has emailed me back at all. Please someone help me out ASAP.
This was recalled already at other stores and your still selling it in stores. Rusty Rust and No Phone Number!!
User's recommendation: DOnt BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issues with microwave
I tried to warm up food this morning and when I tried to get it out the door would not open at all. This is the first time this has happened.
Im aware of the child safety lock and that wasnt the issue. The light would come on inside and everything the door would just not open. My food is still in there as Im typing this. And the photo posted below, they have notified that they chose to skip over my complaint which is insane to me.
How do you get to choose who you help. Its literally about to be a week since it has stopped working the food is still inside..
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken bunk bed
We purchased a bunk bed in November, and the railing on the top bunk has separated from the frame, making it unsafe.
- First issue with this
- Like products offered
- Like the price
- Broke in 7 months
- Bed we bought for childhood
Preferred solution: Replacement, or full refund if not replaced
User's recommendation: Very short lived bed, hoping warranty holds up and rail is replaced
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Products fail
I have ordered two pieces of furniture now and both were missing essential pieces. Our most recent purchase was a floor lamp with shelves, and we had some pieces missing to finish putting the shelves together. I just ask that we can get a new one with all the parts, or even just the missing parts.
- Cute designs and affordable
- Missing parts
- No well handled
Preferred solution: New lamp with all pieces
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was given this number for help but all they could tell me is this is walmart not main stays. All I need is to get the liner ring that I do not have for my motion sensor trash can....please help me or
I purchased this trash can but it had no liner ring. In order to use the trash can, it needs the liner to hold it together.
Any questions? Darlene Price, 248-928-****.
- I have never had issues until now
- I am hoping i can continue to purchase from this company
Preferred solution: I am trying to get the liner ring so I can can use my trash can that's the only way it can be used.
User's recommendation: I didn't get anywhere with this service not sure
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement of damaged arm on an Adirondack chair
I purchased five black Adirondack chairs on June 8, 2023. I was told they had a one-year warranty.
The arm has fallen off one of the chairs, and I would like to get a replacement for it.
My Walmart order number is 20001-0****72948. I also purchased a three-year protection plan for all of them.
Preferred solution: Replacement
User's recommendation: Make sure you have replacement information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NOT SAFE/ CHILD BURNED
Yes, I have plenty of pictures of your so-called microwavable containers. My son put his food in for less than a minute.
It melted from the bottom, burning his hand badly. These are not, by any means, safe for the microwave or a child.
My son is 12 and this still happened. However, I am going to consult a lawyer as well.
- Horrible product not microwavable or safe for children or anyone that matter
Preferred solution: Refund , apologies and this label needs to be changed to not microwavable safe also cost of wraps gauze and burn products we had to get.
User's recommendation: Don't buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Too many consumers are ignorant, oblivious, dont care to exert any effort, or are just plain stupid when it comes to using common sense when it comes to using & maintaining simple household items.
I'm just guessing, but the Mainstays FQ MODEL: MS-50-22 is sold under many other brand names. Some Asian inventor, engineer or cool dude dedigned the 13.5.gal sensor lid kitchen trash can.
I bought mine at Walmart as a "Mainstays" productI paying about $65 over 3 years ago. I keep it clean, don't overstuffed it, don't allow anyone (kids, mist likely) to pull lid up or force it down. Don't sit on it, place items on top of it, or allow it to become so dirty that the simple components that comprise this simple, but fantastic appliance, become unable to function properly. No doubt, if you no longer enjoy the convenience of having the lid magically open when both of your hands are full would be a good time to commit to exerting the minimal time it takes to maintainthis wonderful appliance!
It erks me beyond words to read multitudes of comments about "what a bad product it is..." or "The manufacturer is lacking in common sense..." or "customer service wont help at all!" In reality, I believe that this product, especially, (along with countless others) are put into their non-working status by operator error, laziness, lack of common sense, or just by consume stupidity.
I'm about to knock on wood because I've never had a single problem with mine at all! In otherwords, people, YOU, yes, you, take care of it and stop blaming others (brand, manufacturer, customer service agent, etc.) when your appliances fail due to your neglect, improper care, or simply from your laziness.
User's recommendation: Use common sense
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement microwave
I purchased a microwave on November 16, 2023. It isn't even a year old and it stopped working.
The lights are on, but it won't let you press buttons. I called the help center, but because it's past 90 days, they will not replace it. I understand the policy, but the device isn't a year old and should have a much longer life expectancy than 8 months. I would like to see if this issue can be forwarded to management to be resolved.
The order number is 200011*-***33271.
Purchased on November 16, 2023. Thank you.
- Cheap option
- Life expectancy of product
Preferred solution: Replacement
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bloomington, Indiana
I had a fire pit assembled, A *** that controls the flame height was missing. The customer service number listed in my instruction booklet was not affiliated with Mainstays, (800)379-****
First of all provide a legit number, I would like the missing part sent to me but only form of communication is this so I will leave my contact info below, hopefully I will be connected
Lisa Roberts
9555 S Harbour Pointe Dr
Bloomington, Indiana 47401
(812)320-****
Model No MSF136163****01
User's recommendation: I will update after I am contacted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ridgecrest, California
NOT SAFE/ CHILD BURNED
Yes i have plenty of oictures of your so called microwavable containers. My son put his food in for less then a minute.
It melted from bottom burn the *** out his hand bad.
These arr not by any dame means safe for the microwave or a child. My son is 12 and this still happened.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No answer
Trying to to reach customer service and I keep getting recordings Im in need to replace my recliner not good
Preferred solution: A new recliner
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You need to work on your English before calling anyone STUPID. Clearly you are no smarter than a first grader.
You should have used a comma before engineer or cool dude. It is spelled DESIGNED, not DEDIGNED You should have said DON"T OVERSTUFF it, not DON"T OVERSTUFFED IT. The word don't needs an apostrophe. It is spelled PRODUCT, not PRODUCTI.
You should have used MOST not MIST. You should have said just by CONSUMING STUPIDITY, not JUST BY CONSUME STUPIDITY.
Other words is TWO words not ONE word. The only STUPID one here is you, because you are an adult that has not passed grade one English.
I laughed when I realized he was calling people stupid. There are very young child children that can spell and put together a proper sentence better than what this person attempted.
I agree... and he doesn't seem like a very nice person, either, so kudos for knocking him down a peg or two!
I responded to him, also, but I doubt that what I said will make any sense to him. (I can hardly wait for his response...
lol) In my defense, audio-texting and auto-correct leave too many mistakes in their wake... guess I should proofread more often.
This child wad tired and didn't proofread. It was past their bedtime
Lol....
I was tired and audio texting for some of it ans sometimes auto-correct plays stupid tricks. I should have proof-read.
But I was too tired. The purpose of my post was to "hear" the content of what I was saying, not to critique the grammar. I wasn't aware that my fast typing on a cell phone keyboard was to be "graded" by someone who wasnt interested in what I was actually trying to say. I'm a very kind person.
It's obvious that you are not. Apparently, your only purpose in posting was to put someone down.... I suppose to make yourself feel more superior? Your attempted display of superiority in this forum I find particularly sad.
Who's made you feel less than whole? Obviously, someone.... I hope you feel better now, but maybe you should reread and critique your own post.... just for fun?
Have a great day!
(By the way.... I have 2 bachelor degrees and my masters degree)
In what, psychology or social work? If this lame complaint were that important, you would have proofread the thing.
It's not as if this is a thesis. Hopefully, you can get your money back for your "education."
You are a textbook case of pot meet kettle. You post your rant then accuse a person of “putting someone down to make themselves feel superior.” You are sad.
Uh, no.... he simply focused on typographical errors which are mechanical, NOT a measure of someone's intelligence....
and yes.... he did EXACTLY that. Also, I was posting to consumers in general and not selecting someone to try and belittle. It wasn't a "rant" by any means.
HE was the one who was putting ME "intellectually" down by claiming that my typos were a sign of my stupidity and my inability to use English any better than a first grader.... your comment was pointless. Main thing is that I'm not a mean person. I didn't attack him personally by my post, but he certainly was rubbing my education into the dirt over typos!
If you had read everything, I don't see how you could have come to any other conclusion....
but, I respect your right to have a different opinion. Have a great week!