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Mainstays

Mainstays

www.walmart.com
What is your customer experience with Mainstays?

Mainstays Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Mainstays has a 2.0 star rating from 444 reviews, with 18% likely to recommend; 71% of ratings are unfavorable, 12% positive, 45% say customer service needs improvement and 55% won’t buy again; price level is medium and consumers are mostly dissatisfied.

Positive Feedback

Shoppers note Mainstays is affordable and offers decent value for the price, and some products were described as nice for the cost.

Negative Feedback / Risk Areas

  • Frequent Mainstays customer complaints cite poor or unreachable customer service and long hold/disconnect issues.
  • Many reports of defective or low-quality items, missing parts, and assembly problems.
  • Customers seek refund or warranty relief but report difficulty getting warranty honored or refunds issued.

Key Takeaways for Future Customers

  • Check Mainstays reviews before buying and expect lower reliability compared with higher-priced brands.
  • Retain receipts and consider purchasing Walmart warranty or paying a bit more elsewhere if refunds or warranty service matter.
  • If quick resolution from customer service is important, be aware contacts and support responsiveness are commonly criticized.
View full overview ›

Media from reviews

Mainstays - My dishes get extremely hot in microwave
Mainstays - My dishes get extremely hot in microwave - Image 2Mainstays - My dishes get extremely hot in microwave - Image 3Mainstays - Slow close Toilet seat failedMainstays - Slow close Toilet seat failed - Image 2Mainstays - Slow close Toilet seat failed - Image 3Mainstays - Product carelessness
View all media ›

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Show reviews that mention
replacement warranty mainstay customer issue number microwave customer service service item
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Sharon J Mwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My dishes get extremely hot in microwave

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Mainstays - My dishes get extremely hot in microwave
Mainstays - My dishes get extremely hot in microwave - Image 2
Mainstays - My dishes get extremely hot in microwave - Image 3

I call 800 number for Walmart and gentlemen I spoke told me that being I purchased dishes4 years ago. And they get extremely hot and have to use a pot holder to take out of microwave.

Told they'd make and exception and return them. Said he talked to austintown Walmart and gave me this number. He gave me this #260116-****26.

Soup dish bar code 972009-****04, salad plate 972009-****98 and dinner 972009-****81. Thank you

View full review
Loss:
$119

Preferred solution: Full refund

User's recommendation: Don’t purchas

Noland S Bfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tacoma, Washington

Product carelessness

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Mainstays - Product carelessness
Mainstays - Product carelessness - Image 2

I would like to know how your workers can be so oblivious and so stupid at their job that they would forget to correctly piece together a lamp and then ship it to a Walmart store for the public to buy, only to come home and realize that all the pieces aren't there because your workers are careless and incompetent. I request drug screenings for all of your employees. When customers can't even buy products and ensure that all the pieces and components are properly assembled, that's a major issue.

View full review
Loss:
$14

Preferred solution: Apology

User's recommendation: Check product at store

Douglas D Jiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Slow close Toilet seat failed

Mainstays - Slow close Toilet seat failed
Mainstays - Slow close Toilet seat failed - Image 2
Mainstays - Slow close Toilet seat failed - Image 3

We bought this seat in May 2025 from Walmart, and from the time I bought it, it was failing. It moves, and the foot of the seat slides off the porcelain toilet, and it has been annoying ever since I installed.

The one hinge was clearly crooked, but I didn't want to waste the $25, so I continued to use it, but over time, that slippage has caused the hydraulic fluid that allows for the slow close feature to start leaking out. I have pictures, but it doesn't look like I can post them here... Toilet seats with slow close feature should not fail immediately.

I meant to contact sooner, but did not know how to contact mainstays. $25 is a lot for a toilet seat, and for it to immediately fail is bad.

Wanted to reach out because this particular issue has been driving me crazy ever since I installed it.

Thank you

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Madge E Lzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Product not working

Mainstays - Product not working

I have brought a Mainstays electric blanket and I threw away the receipt and the box because I thought it would work and now I'm stuck with a blanket that doesn't even work. I'd like a replacement, and I can ship the broken blanket back.

View full review
Loss:
$20
Pros:
  • Good customer service
Cons:
  • Product doesnt work

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy waste of money

Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4
Updated by user Nov 15, 2025

I want to return fan which is faulty

Original review Oct 30, 2025

I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.

When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.

They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.

Can you please return this item and refund me? Thanks.

View full review

Preferred solution: Full refund

1 comment
Guest

Posting here won’t help with a warranty claim. Mainstays website has a “submit a claim” option.

Susan M Ycv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.

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Mainstays - I called 4 times and it wouldn't go through then. I did the chat and they're...
Mainstays - I called 4 times and it wouldn't go through then. I did the chat... - Image 2

I opened this microwave mid-June last night. It wouldn't open or start.

There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.

I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.

View full review
Loss:
$55
Pros:
  • Inexpensive
Cons:
  • Did not last

Preferred solution: Full refund

User's recommendation: Don't buy a mainstay compact microwave

Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4

I bought standing fan from Walmart.

I did not open the box till t month as I went out of country.

It was working well for few days and than road holding fan was sling down every time we were adjusting it.

Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.

I was not knowing how to contact you finally I found your website and I contacted you.

Can you please return this item and refund me.i am attachingpicture and receipt

View full review
Ryan M Dxf
map-marker Oxford, Ohio

Broken ice maker

Mainstays - Broken ice maker
Mainstays - Broken ice maker - Image 2

I couldn't get anyone on the phone. My countertop ice maker is maybe 4 months old and has stopped making ice. I'm hoping to get it replaced.

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Breanna C Lkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product has defect

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Mainstays - Product has defect
Mainstays - Product has defect - Image 2

Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.

I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.

View full review
Loss:
$60
Pros:
  • Do have reasonable prices for decent products
Cons:
  • Contacting them about issues is ridiculous no response for weeks

Preferred solution: Full refund

User's recommendation: Do not purchase this bed set. It could have the misprint

Laurita H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooksville, Florida

My fan not working didn't even lady a year

Mainstays - My fan not working didn't even lady a year

My fan is not working. I bought it in July.

I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.

View full review
Loss:
$50

Preferred solution: Full refund

Cipriana Lpb
map-marker Houston, Texas

Assembly instructions

Mainstays - Assembly instructions

The company can email me the assembled information so that I may piece together the Bathroom Space saver that I purchased at a Walmart store

View full review

User's recommendation: Not yet until I receive my instructions

Juan G Emf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Mainstay double burner malfunction

Mainstays - Mainstay double burner malfunction

Just purchased a double burner a week ago, and the burners are burnt out already. I have purchased this item a couple of times and never had this problem.

It would be right if the company would replace it. It's hard times in America, and wasting money isn't a pass...

View full review
Loss:
$28
Pros:
  • Good brand
Cons:
  • Malfunction

Preferred solution: Full refund

Donna T Dhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, Wisconsin

I will not pay for Just Answer to resolve this issue

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Replace the many candles I have purchased, which have failed to burn correctly. It has happened with at least five of my purchases.

View full review
Loss:
$20
Pros:
  • Price
Cons:
  • Sometimes do not burn correctly and only 2 to 5 hour burns

Preferred solution: Replacements of a better quality

User's recommendation: right now, anyone is better off buying candles which might cost a couple of dollars more but burn longer and, with a good steady burn and not just a bunch of melted wax.

Donna T Dhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, Wisconsin

I am not paying to have this looked into!

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My issue is as explained in the online chat/expert solutions. (with Ellen].

The candles I buy are sporadic when it comes to how they burn.. Some barely have a flame, no matter ehat I do to correct it.

View full review

User's recommendation: Pay the extra couple of dollars for a better brand!

Autumn D Rvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

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Mainstays - Defective product

Hello, I bought your air fryer from Walmart on May 7th, 2025 and the rack is rusting and peeling. I am trying to figure out what you guys can do to help with that.

I have used it maybe 10-15 times in the last 3 months and put it in the dishwasher once but didn't think it got clean enough so cleaned it by hand after that.

Thank you for your time

View full review
Loss:
$30

Preferred solution: I replacement if I just got a faulty one, or a refund if it is just a common problem.

User's recommendation: I generally like this brand, but having issues with my new air fryer currently. We will see how they fix the issue...

Rokaya H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged Item

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Mainstays - Damaged Item

Purchased a Mainstay mini blender and paid 21.00 for it. I opened the box to use it, and pieces were broken in the box, and the blender was damaged.

I was never able to use it. I reached out to Mainstay customer service via email and also attached pictures of the damaged item but never got a response back.

I'm very angry because this was a waste of money. The product says 1-year warranty on the box, but Mainstay has never responded!

View full review
Loss:
$21
Pros:
  • Less expensive
Cons:
  • Damaged item and no customer service response
  • No valid customer support email or team for refunds and resolutions

Preferred solution: Full refund

User's recommendation: Don't buy there blender items

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