Skip to content
  • Login
Mainstays

Mainstays

www.walmart.com
What is your customer experience with Mainstays?

Mainstays Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mainstays has 2.0 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.

  • 18% of users would likely recommend Mainstays to a friend or colleague.

  • Rating Distribution
  • Pros: Affordable, Product was nice, Price.
    Cons: No help from customer service at store level, Cheap quality, Poor customer service.

View full overview ›

Media from reviews

Mainstays - Product carelessness
Mainstays - Product carelessness - Image 2Mainstays - Product not workingMainstays - Assembly instructionsMainstays - Broken ice makerMainstays - Broken ice maker - Image 2Mainstays - My fan not working didn't even lady a year
View all media ›

Top Mainstays Reviews

Positive Review

"New Smartrack stickers"

stars-rating stars-rating stars-rating stars-rating stars-rating

The stickers were almost impossible to get off the glasses I purchased without damaging my product. They were in the inside? I called and spoke to the...

Critical Review

"Fraudulent advertising"

stars-rating stars-rating stars-rating stars-rating stars-rating

bought 2 single serve coffee makers with 1 year warranty in may they stopped working in november. went to walmart and was told i had to contact the...

Show reviews that mention
replacement customer warranty mainstay customer service microwave service number phone box
Filter review
Sort by
Anonymous
map-marker Toronto, Ontario

Request for replacement of my blender

Hi, few months ago I bought a blender from Walmart. After 3 months later it blade gripe broken.

I want to replace it. I have protection plan also.

View full review
Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4
Updated by user Nov 15, 2025

I want to return fan which is faulty

Original review Oct 30, 2025

I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.

When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.

They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.

Can you please return this item and refund me? Thanks.

View full review

Preferred solution: Full refund

1 comment
Guest

Posting here won’t help with a warranty claim. Mainstays website has a “submit a claim” option.

Susan M Ycv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - I called 4 times and it wouldn't go through then. I did the chat and they're...
Mainstays - I called 4 times and it wouldn't go through then. I did the chat... - Image 2

I opened this microwave mid-June last night. It wouldn't open or start.

There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.

I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.

View full review
Loss:
$55
Pros:
  • Inexpensive
Cons:
  • Did not last

Preferred solution: Full refund

User's recommendation: Don't buy a mainstay compact microwave

Tired of being ignored?

PC collective complaint

Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.

Start Collective Complaint
Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4

I bought standing fan from Walmart.

I did not open the box till t month as I went out of country.

It was working well for few days and than road holding fan was sling down every time we were adjusting it.

Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.

I was not knowing how to contact you finally I found your website and I contacted you.

Can you please return this item and refund me.i am attachingpicture and receipt

View full review
Breanna C Lkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product has defect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Product has defect
Mainstays - Product has defect - Image 2

Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.

I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.

View full review
Loss:
$60
Pros:
  • Do have reasonable prices for decent products
Cons:
  • Contacting them about issues is ridiculous no response for weeks

Preferred solution: Full refund

User's recommendation: Do not purchase this bed set. It could have the misprint

Ryan M Dxf
map-marker Oxford, Ohio

Broken ice maker

Mainstays - Broken ice maker
Mainstays - Broken ice maker - Image 2

I couldn't get anyone on the phone. My countertop ice maker is maybe 4 months old and has stopped making ice. I'm hoping to get it replaced.

View full review
Laurita H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooksville, Florida

My fan not working didn't even lady a year

Mainstays - My fan not working didn't even lady a year

My fan is not working. I bought it in July.

I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.

View full review
Loss:
$50

Preferred solution: Full refund

Cipriana Lpb
map-marker Houston, Texas

Assembly instructions

Mainstays - Assembly instructions

The company can email me the assembled information so that I may piece together the Bathroom Space saver that I purchased at a Walmart store

View full review

User's recommendation: Not yet until I receive my instructions

Juan G Emf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Mainstay double burner malfunction

Mainstays - Mainstay double burner malfunction

Just purchased a double burner a week ago, and the burners are burnt out already. I have purchased this item a couple of times and never had this problem.

It would be right if the company would replace it. It's hard times in America, and wasting money isn't a pass...

View full review
Loss:
$28
Pros:
  • Good brand
Cons:
  • Malfunction

Preferred solution: Full refund

Autumn D Rvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Defective product

Hello, I bought your air fryer from Walmart on May 7th, 2025 and the rack is rusting and peeling. I am trying to figure out what you guys can do to help with that.

I have used it maybe 10-15 times in the last 3 months and put it in the dishwasher once but didn't think it got clean enough so cleaned it by hand after that.

Thank you for your time

View full review
Loss:
$30

Preferred solution: I replacement if I just got a faulty one, or a refund if it is just a common problem.

User's recommendation: I generally like this brand, but having issues with my new air fryer currently. We will see how they fix the issue...

Rokaya H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged Item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Damaged Item

Purchased a Mainstay mini blender and paid 21.00 for it. I opened the box to use it, and pieces were broken in the box, and the blender was damaged.

I was never able to use it. I reached out to Mainstay customer service via email and also attached pictures of the damaged item but never got a response back.

I'm very angry because this was a waste of money. The product says 1-year warranty on the box, but Mainstay has never responded!

View full review
Loss:
$21
Pros:
  • Less expensive
Cons:
  • Damaged item and no customer service response
  • No valid customer support email or team for refunds and resolutions

Preferred solution: Full refund

User's recommendation: Don't buy there blender items

Brandy H Wbz

New Smartrack stickers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - New Smartrack stickers
Mainstays - New Smartrack stickers - Image 2

The stickers were almost impossible to get off the glasses I purchased without damaging my product. They were in the inside?

I called and spoke to the gentleman for mainstay and explained the problem.

He said he appreciated the feedback; he was probably one of the most polite customer representatives Ive spoken to about a problem. And we had a great dialogue..

View full review
Pros:
  • Affordable
Cons:
  • Packaging and stickers

Preferred solution: Just take into consideration sticker placement, and removal on products, please.

User's recommendation: tell the representatives what your problem is, but be kind

Rokaya H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged Item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Damaged Item
Mainstays - Damaged Item - Image 2
Updated by user Sep 04, 2025

Never received any response from the Mainstay company.

Original review Aug 17, 2025

I never heard anything back from Mainstay. I reached out via email and through phone.

No responses at all I have an item I can't use has been broken since I purchased it. I'm so disappointed!!!

View full review
Loss:
$21
Pros:
  • Lower price
Cons:
  • Defective

Preferred solution: Full refund

User's recommendation: Please don't buy there products!

Tamara B Ark

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Something embedded in the glass

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Took the jars out and were washing them real good and soapy water and I thought it was just a bug or something that got in the jar but its implanted in the glass gross! I dont know what it is and obviously I cant use it.

Nervous to buy other jars on a budget. Thats why I can.

View full review
Loss:
$15
Pros:
  • Love the jars and price
Cons:
  • Gross things embedded in the glass obviously

Preferred solution: Full refund

User's recommendation: Unfortunately, it’s hard to see when you buy it

Yecenia Nzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Bought a spray bottle and it dosen't work 90% of the times.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mainstays - Bought a spray bottle and it dosen't work 90% of the times.

Do better. The spray bottle won't work 90% of the time was a total WASTE OF MONEY! IN THIS ECONOMY WE DON'T HAVE MONEY TO WASTE!!!

View full review
Robert P Fyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Augusta, Georgia

Bidet Toliet Seat BP657TB

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You can not get any actual help for any of their products. The phone # that is listed on their actual website is for another company trying to sell you insurance. At least they have a decent return policy, because that is the only option.

View full review
Pros:
  • Can return
  • Cheap
Cons:
  • No help from customer service at any level

Preferred solution: The parts that were supposed to come with the product, maybe even an owners/instruction manual

User's recommendation: return mainstay products.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article