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Omesha M

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Don’t work

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Mainstays - Don’t work
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Mainstays - Don’t work - Image 2

This is my second time buying this trashcan, no touch trashcan does not work to the hand movement anymore. It won't lift, and I have changed the batteries over and over again.

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Loss:
$45

Preferred solution: , a trashcan that works

Leslie P Xjv

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Flexible laundry hamper

I bought a MainStays Flexible Laundry Hamper less than two weeks ago and the handle has already broken. I have used it one time. I am requesting a refund.

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Loss:
$15
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: Poor quality

Swarup B Iah

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Product not working

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Mainstays - Product not working
Mainstays - Product not working - Image 2

I purchased this from Walmart a month ago. However, it's not working now even though I have a one-year warranty.

I called the Walmart store, and they said it's been over a month and I should reach out to the main company. I called the number in the manual, but they said I should talk to the store from which I bought it. Sadly, I lost my purchase receipt.

However, the Walmart website says it's not necessary. So, where should I go?

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Loss:
$15
Pros:
  • It works good for that price
Cons:
  • Not working

Preferred solution: Want to change the product

Swarup B Iah

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Verified Reviewer
| map-marker Regina, Saskatchewan

Product not working

Mainstays - Product not working
Mainstays - Product not working - Image 2

Hi

I bought a blender from of Mainstay with one year limited warranty. Few days before it went bad, not working.

I called walmart they say after one month, they are not going to change it and I should call the company. I called the number written on the manual, they said I should contact the walmart.

Then where to go. Unfortunately I lost my receipt of purchase.

But all other things are same as before, box,manual, drinking cup all are ok. Now where to go?

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Mary T Ruw

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Missing parts; *** customer service

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Mainstays - Missing parts; *** customer service
Mainstays - Missing parts; *** customer service - Image 2
Mainstays - Missing parts; *** customer service - Image 3
Mainstays - Missing parts; *** customer service - Image 4

I bought a desk from Walmart (model# H20-0***-*) and found missing parts along with a damaged piece. Per the instruction book, I emailed them, as it states most parts ship in two to three business days.

However, I was told that it takes 3-6 weeks for the parts to be shipped.

It has been 5 weeks and there has been nothing - no packages or emails. When I reach out, I'm told there are no shipping updates showing.

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Loss:
$109
Cons:
  • Overpriced for products
  • Customer service is not available when needed
  • Cheap materials

Preferred solution: Would like parts

User's recommendation: Buy another brand from somewhere else!

Starr B Bxx

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Product malfunction

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Mainstays - Product malfunction
Mainstays - Product malfunction - Image 2

The lids to your Mason jars are defective! And it's not just me it's happened to!

I lost a lot of food I was canning and preserving due to the lids not sealing properly or not sealing at all! I used the half pint and full pint jars, so it's not an oops.

This has to be fixed, or stop selling them! You're preventing people from making their own food!

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Pros:
  • Prices are cheaper than other brands

Preferred solution: Fix the defect

User's recommendation: Don't buy this brand of jars! Buy the Ball Mason jars

Linda H Mzt

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Missing parts

Mainstays - Missing parts

Hi, I purchased a Mainstays over-the-door drying rack from Walmart, and it did not include the hardware or Allen key required for assembly. Unfortunately, it is unusable without this hardware.

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Loss:
$23

Preferred solution: Deliver product or service ordered

User's recommendation: Check the box for hardware

Robert W Cpg

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Broken dresser

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Mainstays - Broken dresser
Mainstays - Broken dresser - Image 2
Mainstays - Broken dresser - Image 3

We bought a dresser, the Mainstays Hillside Four Drawer Dresser, but it's black. I drilled where it told me to on the instructions, and the wood completely chipped off.

It's in bad shape, and I have photos I can send.

We paid $139 for this piece of junk that doesn't even stay up. Is there any way I can get another 3 drawer unit sent to me, or my money back?

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Loss:
$140
Cons:
  • Screws that go into the wood in a circle are not good
  • Cheap wood

Preferred solution: A new dresser, drawer or money back

User's recommendation: It’s a nice dresser just maybe be careful putting together it’s not the best wood

Jamie B Prq

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Stainless steel pot set

Mainstays - Stainless steel pot set
Mainstays - Stainless steel pot set - Image 2

Trying to get in contact with someone who can help me with my Mainstays pot set. They are less than a year old and the bottom of the pot literally fell off. I can email pictures.

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Preferred solution: A replacement pot set

Amanda S Yzs

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| map-marker Rosemead, California

Rusty Air Fryer

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Mainstays - Rusty Air Fryer
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Mainstays - Rusty Air Fryer - Image 3

I got this air fryer from a friend and its already rusty and gets extremely hotter than it's supposed to . I know it's only $28 but still should not have done this.

You don't have a phone number to contact. I've already called Walmart and they told me to call you and nobody has emailed me back at all. Please someone help me out ASAP.

This was recalled already at other stores and your still selling it in stores. Rusty Rust and No Phone Number!!

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User's recommendation: DOnt BUY

Joslynn I

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Issues with microwave

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Mainstays - Issues with microwave

I tried to warm up food this morning and when I tried to get it out the door would not open at all. This is the first time this has happened.

Im aware of the child safety lock and that wasnt the issue. The light would come on inside and everything the door would just not open. My food is still in there as Im typing this. And the photo posted below, they have notified that they chose to skip over my complaint which is insane to me.

How do you get to choose who you help. Its literally about to be a week since it has stopped working the food is still inside..

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Loss:
$50

Preferred solution: Full refund

Rebecca C Zsx

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Broken bunk bed

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Mainstays - Broken bunk bed
Mainstays - Broken bunk bed - Image 2

We purchased a bunk bed in November, and the railing on the top bunk has separated from the frame, making it unsafe.

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Loss:
$130
Pros:
  • Like products offered
  • Like the price
  • First issue with this
Cons:
  • Broke in 7 months
  • Bed we bought for childhood

Preferred solution: Replacement, or full refund if not replaced

User's recommendation: Very short lived bed, hoping warranty holds up and rail is replaced

Ciaira Ifk

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Verified Reviewer
| map-marker Charlotte, North Carolina

Automatic trash can

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It will not work how much is a new life I have only had it about 3 months.I tried everything you listed and it still will not work I paid 30.00 for junk.could you please send me a lid it is the 13 gal one.I am a senior and I think you should have better things then this m thank you Barbara Richards I can not find my receipt but you can bet I will keep all that I buy from now on

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Ryley H Xtq

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Products fail

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Mainstays - Products fail

I have ordered two pieces of furniture now and both were missing essential pieces. Our most recent purchase was a floor lamp with shelves, and we had some pieces missing to finish putting the shelves together. I just ask that we can get a new one with all the parts, or even just the missing parts.

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Loss:
$40
Pros:
  • Cute designs and affordable
Cons:
  • Missing parts
  • No well handled

Preferred solution: New lamp with all pieces

Darlene Y Gzx

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Verified Reviewer

Was given this number for help but all they could tell me is this is walmart not main stays. All I need is to get the liner ring that I do not have for my motion sensor trash can....please help me or

Mainstays - Was given this number for help but all they could tell me is this is walmart...
Mainstays - Was given this number for help but all they could tell me is this... - Image 2

I purchased this trash can but it had no liner ring. In order to use the trash can, it needs the liner to hold it together.

Any questions? Darlene Price, 248-928-****.

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Pros:
  • I have never had issues until now
Cons:
  • I am hoping i can continue to purchase from this company

Preferred solution: I am trying to get the liner ring so I can can use my trash can that's the only way it can be used.

User's recommendation: I didn't get anywhere with this service not sure

Bobby P Pmd

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Replacement of damaged arm on an Adirondack chair

Mainstays - Replacement of damaged arm on an Adirondack chair
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Mainstays - Replacement of damaged arm on an Adirondack chair - Image 3
Mainstays - Replacement of damaged arm on an Adirondack chair - Image 4

I purchased five black Adirondack chairs on June 8, 2023. I was told they had a one-year warranty.

The arm has fallen off one of the chairs, and I would like to get a replacement for it.

My Walmart order number is 20001-0****72948. I also purchased a three-year protection plan for all of them.

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Loss:
$100

Preferred solution: Replacement

User's recommendation: Make sure you have replacement information

Brittany R Zlg

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NOT SAFE/ CHILD BURNED

Mainstays - NOT SAFE/ CHILD BURNED
Mainstays - NOT SAFE/ CHILD BURNED - Image 2
Mainstays - NOT SAFE/ CHILD BURNED - Image 3
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Mainstays - NOT SAFE/ CHILD BURNED - Image 5

Yes, I have plenty of pictures of your so-called microwavable containers. My son put his food in for less than a minute.

It melted from the bottom, burning his hand badly. These are not, by any means, safe for the microwave or a child.

My son is 12 and this still happened. However, I am going to consult a lawyer as well.

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Loss:
$60
Cons:
  • Horrible product not microwavable or safe for children or anyone that matter

Preferred solution: Refund , apologies and this label needs to be changed to not microwavable safe also cost of wraps gauze and burn products we had to get.

User's recommendation: Don't buy this product

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