Mainstays
Mainstays Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.0 star rating based on 538 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Affordable, Product was nice, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.0 star rating based on 538 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Affordable, Product was nice, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.45% of users think that Mainstays should improve its Customer Service.
55% of users say that they won't use Mainstays in the future for similar services or products.Recent recommendations regarding this business are as follows: "Unfortunately, it’s hard to see when you buy it", "Stay away from this company", "Check item 1st before you purchase", "Difficult to get in touch with Mainstays regarding warranty.", "Do not ever buy from MainStays".
Most users ask Mainstays for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Mainstays Reviews
"Toaster oven not working"
Bought 15 months ago not working properly. I use all the time. Bought 14 months ago. Plz help I'm disabled & I'm home bound can't go out to buy new one. I love...
"Cutting board"
Bought a cutting board this morning got it home I've been spending 3 hours trying to get the stupid glue off of the board! Why do they put glue on here with...
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Verified Reviewer
Cutting board
Bought a cutting board this morning got it home I've been spending 3 hours trying to get the stupid glue off of the board! Why do they put glue on here with just little tabs?
I had to get a razor blade and that still didn't take it off! This company's products and whoever puts the stuff together knows that they're going to give a person a hard time so that's the last time that I ever buy anything from this company!
- Sometimes they have nice products
- Glue on cutting boards for food
Preferred solution: Apology
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething embedded in the glass
Took the jars out and were washing them real good and soapy water and I thought it was just a bug or something that got in the jar but its implanted in the glass gross! I dont know what it is and obviously I cant use it.
Nervous to buy other jars on a budget. Thats why I can.
- Love the jars and price
- Gross things embedded in the glass obviously
Preferred solution: Full refund
User's recommendation: Unfortunately, it’s hard to see when you buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCandle
I got a mainstays candle it has exploded for no reason i was gently blowing out the flames when the wax exploded almost burned me and got all over a new shirt i was wearing i am not happy with this
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithtown, New York
Canopy top ripped
I had bought a 12 x 12 canopy last year and the top ripped at the fastners. It hasnt even been a year and i dont think that shouldbt happened.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefecto en producto
Las sábanas matrimoniales que compré en una Bodega Aurrera no tienen la medida correcta. Deseo hacer la devolución y el reembolso.
- Ninguno
Preferred solution: Full refund
User's recommendation: No comprar el producto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerALBANY PATIO SET SHATTERED OUT OF NOWHERE
The Albany patio table from the set shattered out of nowhere. My family was all inside and the glass exploded! I just recently purchased this table in April for Easter.
- Nice priced set
- Glass table shattered out of nowhere
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lenexa, Kansas
Roaches and broken door
The back door doesnt open all the way causing me to run into it. My knee is super swollen and I can barely walk on it.
There was also a cockroach in my microwave.
This has been a horrible experience and I have to stay here till Sunday from no refunds. I want my dang money back. The lady at the front desk didnt give us a welcome packet and was rude and talked over me on the phone while I was trying to explain myself. Then they came to my room to put towels that we left outside the door because no one informed us how to get more towels or what to do.
Apparently Im supposed to know everything when no one tells me or informs me anything. I want to sue but thats dramatic for no broken bones but my knee freaking hurts.
User's recommendation: NONE DONT COME HERE ROACHES AND HACKJOBS
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Verified ReviewerArea rug falling apart
The area rug I purchased instore is falling apart. Walmart told me to call Mainstay about the issue. No option to try and resolve the problem.
- Some products are good
- No one to help resolve problems
Preferred solution: Full refund
User's recommendation: Don't buy anything from this company
Toledo, Ohio
Product issue
I purchased the 3" mattress pad topper and within days it is majorly discolored and this didn't happen with the last one i purchased from the same company
User's recommendation: Be cautious
Saint Louis, Missouri
Product missing parts. The draw won’t stay opened even if you put clothes in it.
Im missing some parts. The dresser wont stay opened when I put clothes in it. I want the same one, or replace it.
Findlay, Ohio
Unhappy with oroduct
I purchased a 5 x 7 outdoor rug by mainstays and it was the gray medallion plastic rug. When I brought it home my husband put it down. He taped it to our porch and there are green plastic lines going through it like it wasnt even colored right and then theres gray plastic lines going through it so you can tell when they purchase produce this product it was a reject.
User's recommendation: Only if it’s resolved
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Purchased a 0.07 Countertop Microwave at my Local Walmart. 9 months later it stops heating.
It has a 1 year warranty but no store nor customer service has any idea on how it's granted nor any number, email or contact of Manufacturer. After Walmart played hot potato with me I searched this brand countless hours and although almost nobody sells it anymore (I wonder why) I was able to download the manual and paperwork we all throw away from inside the box and found this info:
"If service is required during the warranty period, properly pack your unit. We recommend using the original carton and packing materials. Return the product to your nearest Wal-Mart store with the sales receipt.
A replacement or refund may be offered at the discretion of Wal-Mart. If additional assistance is needed, please contact customer assistance at: 1-86*-***-****"
I called and with my TC# they were able to locate my in store purchase and create a report on my store.
They provided me with a case # Supposedly my Walmart store manager will contact me within 5 business days with a resolution. If not I was asked to call the above # again and provide my case # so they can offer additional help.
Hope this info helps whoever is reading!!
- Affordable
- Warranty is a headache
Preferred solution: Full refund
User's recommendation: Do not buy!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroke Piece upon opening product
I was left on hold for 15 minutes with no response. This is the third number I was sent to after calling the number on the brochure of the Walmart Protection Plan. Horrible customer service and no one can simply help me get a replacement price for the furniture I purchased.
- Cheap materials
Preferred solution: Replacement piece for the furniture I purchased
User's recommendation: Do not buy the protection plan. A waste of money and will not get what you need.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Because your customer service hot line is very rude I talk to 2 different women an both we’re rude
Im mad I wont by no more of your products I will post how rude you are an no help
An make people feel like they are bothering you all why do you have to be rude
User's recommendation: Don’t buy nothing from here they won’t help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReclamo
Compre una licuadora a finales de enero y no la había usado cuando la prendí el vaso se rallo. Tengo garantía de un año .
Riverview, Florida
Needs improvement
Bought a TV stand from Walmart in valrico FL, one side of the stand was not manufactured correctly resulting in a peg being pushed through.
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