Mainstays

Missing rewards points for a free night at MainStay Hotels feels surprisingly frustrating. I planned my stay carefully, expecting loyalty benefits to cover the cost after months of travel.

When the points didn't appear, it felt like the system failed me. Customer support offered explanations, but no immediate solution. The experience highlights how small technical issues can impact trust and satisfaction.

I still value the brand, yet I now double-check every booking, hoping future stays will deliver the rewards I earned and restore confidence in their loyalty program through consistent and transparent tracking of points for every eligible stay booked. It says I stayed 14 nights, but the front desk clerk says the computer says I stayed 29 nights.

I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.

I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.

This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.

Dear Team at Mainstays, Finally, I found an email form to describe the uselessness of the Mainstays gadget I bought at a discount grocery store. Meaning that others agree with me about the uselessness of the pineapple corer/Eplucheur a' ananas.

It's teeth are too dull to cut through the core of the fruit.

I applaud the idea, but how to sharpen the teeth? I don't want a refund; I want the product improved and sent to me at no charge: {{Redacted}}

Although I gave an email address, my email address is blocked for tech reasons.

My phone is: 646-630-****. It takes a text and talk but no voicemail.

Susan Sandler, M.S. Clinical Nutrition

P.S. As a retired, former Registered Dietitian, you can imagine that my kitchen tools are special to me for saving kitchen time.

We bought this seat in May 2025 from Walmart, and from the time I bought it, it was failing. It moves, and the foot of the seat slides off the porcelain toilet, and it has been annoying ever since I installed.

The one hinge was clearly crooked, but I didn't want to waste the $25, so I continued to use it, but over time, that slippage has caused the hydraulic fluid that allows for the slow close feature to start leaking out. I have pictures, but it doesn't look like I can post them here... Toilet seats with slow close feature should not fail immediately.

I meant to contact sooner, but did not know how to contact mainstays. $25 is a lot for a toilet seat, and for it to immediately fail is bad.

Wanted to reach out because this particular issue has been driving me crazy ever since I installed it.

Thank you