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Mainstays

Mainstays

www.walmart.com
What is your customer experience with Mainstays?

Mainstays Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Mainstays reviews show a 2.0 star rating from 447 reviews with 18% likely to recommend; consumers report widespread dissatisfaction and reliability concerns.

Key Takeaways for Future Customers

  • Expect low-cost pricing but variable quality and frequent product defects.
  • Be prepared to pursue warranty or refunds; replacement parts are often hard to obtain.
  • Verify return options at the point of purchase and document purchases for claims.

Negative Feedback / Risk Areas

  • Repeated Mainstays customer complaints about unresponsive customer service and unreachable support lines.
  • Common reports of defective items, missing parts, and warranty not honored as expected.
  • Frequent requests for refunds and trouble obtaining replacement parts or repairs.

Positive Feedback

Customers note affordable price level and occasional products that are nice for the cost.

View full overview ›

Media from reviews

Mainstays - Missed point rewards
Mainstays - Le envie un correo a el vendedor pero no me soluciono nadaMainstays - Le envie un correo a el vendedor pero no me soluciono nada - Image 2Mainstays - Le envie un correo a el vendedor pero no me soluciono nada - Image 3Mainstays - Le envie un correo a el vendedor pero no me soluciono nada - Image 4Mainstays - Le envie un correo a el vendedor pero no me soluciono nada - Image 5Mainstays - Le envie un correo a el vendedor pero no me soluciono nada - Image 6
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Show reviews that mention
walmart replacement mainstay warranty customer microwave issue customer service number item
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Robin S Jln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Youngstown, Ohio

Warranty

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AI Highlights
  • - Take it to Walmart; 30 days, Walmart doesn’t handle it, Mainstays must replace it.
  • - Warranty covered; I’d be called in 3–5 days, but Walmart refused.

They were worthless. They first told me to bring it back to Walmart, Walmart said after 30 days they dont touch it mainstays has to replace it.

So I called them back an they said they do cover the warranty an will call me in 3-5 business days. We'll they sent an email telling me to bring to Walmart again with no ticket number an Walmart still refuses it.

Loss:
$84
Pros:
  • Cheap but also cheap made
Cons:
  • Cheap

Preferred solution: I just want my microwave replaced.

User's recommendation: Don't buy that brand.

View full review
Tiara F Keo
map-marker Houma, Louisiana

Missed point rewards

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AI Highlights
  • - Missing rewards points for a free night; no immediate solution.
  • - Discrepancy between 14 and 29 nights; seeks transparent, consistent tracking.
Mainstays - Missed point rewards

Missing rewards points for a free night at MainStay Hotels feels surprisingly frustrating. I planned my stay carefully, expecting loyalty benefits to cover the cost after months of travel.

When the points didn't appear, it felt like the system failed me. Customer support offered explanations, but no immediate solution. The experience highlights how small technical issues can impact trust and satisfaction.

I still value the brand, yet I now double-check every booking, hoping future stays will deliver the rewards I earned and restore confidence in their loyalty program through consistent and transparent tracking of points for every eligible stay booked. It says I stayed 14 nights, but the front desk clerk says the computer says I stayed 29 nights.

Preferred solution: My reward points and free nights I am elgible for.

View full review
Maria A Kaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Iztapalapa, Mexico

Le envie un correo a el vendedor pero no me soluciono nada

AI Highlights
  • - Bought a Maintays MSM36A81279 microwave from a Mercado Libre seller.
  • - It stopped working and the seller says the warranty expired; seeking direct manufacturer warranty or repair options.

Hola, compré un horno de microondas Maintays (modelo MSM36A81279**-**) con un vendedor de Mercado Libre. El producto dejó de funcionar y el vendedor ya no puede ayudarme porque dice que la garantía con él expiró. ¿Me pueden ayudar a revisar si tengo la garantía directa con el fabricante o si es posible repararlo?

Loss:
$1744
Pros:
  • Que es funcional
Cons:
  • Que no me ayudaron

Preferred solution: Solución a mi problema con el horno

View full review
Venis A
map-marker Forest, Virginia

Missing pieces

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AI Highlights
  • - Store urged return; service forced repeating issue four times; 45-min drive to refund; disappointed with product quality and service.
Mainstays - Missing pieces
Original review updated Feb 25, 2026

I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.

I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.

This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.

Loss:
$30
Pros:
  • I have receipt to return it
Cons:
  • Purchased twice and both times there were problems with set

Preferred solution: Price reduction

User's recommendation: Do not purchase

View full review
Sharon J Mwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My dishes get extremely hot in microwave

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AI Highlights
  • - Dishes heat in microwave; pot holder needed.
  • - Told they'd make an exception to return them.
  • - Austintown Walmart contact and reference 260116-****26.
Mainstays - My dishes get extremely hot in microwave
Mainstays - My dishes get extremely hot in microwave - Image 2
Mainstays - My dishes get extremely hot in microwave - Image 3

I call 800 number for Walmart and gentlemen I spoke told me that being I purchased dishes4 years ago. And they get extremely hot and have to use a pot holder to take out of microwave.

Told they'd make and exception and return them. Said he talked to austintown Walmart and gave me this number. He gave me this #260116-****26.

Soup dish bar code 972009-****04, salad plate 972009-****98 and dinner 972009-****81. Thank you

Loss:
$119

Preferred solution: Full refund

User's recommendation: Don’t purchas

View full review
Tina W Lwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amory, Mississippi

Giving a review I’m trying to get my cake pan replaced

Mainstays - Giving a review I’m trying to get my cake pan replaced

Im calling because my 8 inch cake pan I went to wash it today and all the peeling is coming off the coating on it. I got it at Walmart in Amory MS 38821.

Loss:
$5
Pros:
  • Reasonable price and they do usually do a good job
Cons:
  • May have difficulties in the coding they put on their bakeware

Preferred solution: Full refund

View full review
Noland S Bfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tacoma, Washington

Product carelessness

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AI Highlights
  • - Concerns over careless assembly and missing parts.
  • - Lamp shipped to Walmart with incomplete parts.
  • - Customer requests drug screenings for employees.
Mainstays - Product carelessness
Mainstays - Product carelessness - Image 2

I would like to know how your workers can be so oblivious and so stupid at their job that they would forget to correctly piece together a lamp and then ship it to a Walmart store for the public to buy, only to come home and realize that all the pieces aren't there because your workers are careless and incompetent. I request drug screenings for all of your employees. When customers can't even buy products and ensure that all the pieces and components are properly assembled, that's a major issue.

Loss:
$14

Preferred solution: Apology

User's recommendation: Check product at store

View full review
Douglas D Jiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas
AI Highlights
  • - Bought in May 2025 from Walmart.
  • - The seat fails from the start and moves.
  • - One hinge is crooked and the slow-close leaks.
Mainstays - Slow close Toilet seat failed
Mainstays - Slow close Toilet seat failed - Image 2
Mainstays - Slow close Toilet seat failed - Image 3

We bought this seat in May 2025 from Walmart, and from the time I bought it, it was failing. It moves, and the foot of the seat slides off the porcelain toilet, and it has been annoying ever since I installed.

The one hinge was clearly crooked, but I didn't want to waste the $25, so I continued to use it, but over time, that slippage has caused the hydraulic fluid that allows for the slow close feature to start leaking out. I have pictures, but it doesn't look like I can post them here... Toilet seats with slow close feature should not fail immediately.

I meant to contact sooner, but did not know how to contact mainstays. $25 is a lot for a toilet seat, and for it to immediately fail is bad.

Wanted to reach out because this particular issue has been driving me crazy ever since I installed it.

Thank you

View full review
Jared H Eid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Indiana

Sold me a candle that says vanilla and it wasn’t vanilla

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Bought a candle; it was labeled vanilla. It wasn't vanilla.

I wasted my time, my money, my gas. This ruined my day.

Loss:
$50
Pros:
  • Fake candle lables
Cons:
  • Fake producs

Preferred solution: I would like a $50 gift card for my time and gas and a real vanilla candle

User's recommendation: Don’t buy mainstays candles

View full review
Madge E Lzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Product not working

AI Highlights
  • - Mainstays electric blanket doesn't work.
  • - I disposed of the receipt and box.
  • - I want a replacement and will ship back the broken blanket.
Mainstays - Product not working

I have brought a Mainstays electric blanket and I threw away the receipt and the box because I thought it would work and now I'm stuck with a blanket that doesn't even work. I'd like a replacement, and I can ship the broken blanket back.

Loss:
$20
Pros:
  • Good customer service
Cons:
  • Product doesnt work

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy waste of money

View full review
Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

AI Highlights
  • - Bought a Walmart fan; box unopened for 5 months; it worked at first but then it fell.
  • - Walmart told us to contact Mainstray for a return/refund.
Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4
Updated by user Nov 15, 2025

I want to return fan which is faulty

Original review Oct 30, 2025

I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.

When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.

They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.

Can you please return this item and refund me? Thanks.

Preferred solution: Full refund

View full review
1 comment
Guest

Posting here won’t help with a warranty claim. Mainstays website has a “submit a claim” option.

Susan M Ycv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.

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AI Highlights
  • - Microwave won't open or start; pie stuck inside.
  • - Walmart won't help after 3+ months and sent me to Main Stay, calls won't connect and chat asks for $5.
Mainstays - I called 4 times and it wouldn't go through then. I did the chat and they're...
Mainstays - I called 4 times and it wouldn't go through then. I did the chat... - Image 2

I opened this microwave mid-June last night. It wouldn't open or start.

There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.

I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.

Loss:
$55
Pros:
  • Inexpensive
Cons:
  • Did not last

Preferred solution: Full refund

User's recommendation: Don't buy a mainstay compact microwave

View full review
Jasmine k Ved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fan I bought from Walmart not working

AI Highlights
  • - Bought a Walmart fan; box unopened for a month.
  • - Walmart refused the return; user seeks refund after the fan toppled and base broke.
Mainstays - Fan I bought from Walmart not working
Mainstays - Fan I bought from Walmart not working - Image 2
Mainstays - Fan I bought from Walmart not working - Image 3
Mainstays - Fan I bought from Walmart not working - Image 4

I bought standing fan from Walmart.

I did not open the box till t month as I went out of country.

It was working well for few days and than road holding fan was sling down every time we were adjusting it.

Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.

I was not knowing how to contact you finally I found your website and I contacted you.

Can you please return this item and refund me.i am attachingpicture and receipt

View full review
Ryan M Dxf
map-marker Oxford, Ohio

Broken ice maker

Mainstays - Broken ice maker
Mainstays - Broken ice maker - Image 2

I couldn't get anyone on the phone. My countertop ice maker is maybe 4 months old and has stopped making ice. I'm hoping to get it replaced.

View full review
Breanna C Lkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product has defect

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AI Highlights
  • - Purchased a comforter set for a guest room.
  • - Opened and used for over a month.
  • - Noticed a central design defect and misprint.
Mainstays - Product has defect
Mainstays - Product has defect - Image 2

Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.

I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.

Loss:
$60
Pros:
  • Do have reasonable prices for decent products
Cons:
  • Contacting them about issues is ridiculous no response for weeks

Preferred solution: Full refund

User's recommendation: Do not purchase this bed set. It could have the misprint

View full review
Laurita H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooksville, Florida

My fan not working didn't even lady a year

Mainstays - My fan not working didn't even lady a year

My fan is not working. I bought it in July.

I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.

Loss:
$50

Preferred solution: Full refund

View full review

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