Mainstays
Mainstays Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has a 2.0 star rating from 456 reviews; consumers are mostly dissatisfied. 17% would recommend. Reviews show 70% unfavorable and 12% positive. Frequent mentions of warranty, refunds, and membership issues appear in Mainstays reviews.
Key Takeaways for Future Customers
- Expect low reliability on some appliances and cookware.
- Prepare for difficult warranty or refund experiences and customer complaints about service.
- Watch for unexpected membership or fee issues when seeking live help.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support.
- Warranty not honored and refund delays.
- Missing parts, broken items, and product failures.
Positive Feedback
Some customers note affordability and acceptable price for certain items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has a 2.0 star rating from 456 reviews; consumers are mostly dissatisfied. 17% would recommend. Reviews show 70% unfavorable and 12% positive. Frequent mentions of warranty, refunds, and membership issues appear in Mainstays reviews.
Key Takeaways for Future Customers
- Expect low reliability on some appliances and cookware.
- Prepare for difficult warranty or refund experiences and customer complaints about service.
- Watch for unexpected membership or fee issues when seeking live help.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support.
- Warranty not honored and refund delays.
- Missing parts, broken items, and product failures.
Positive Feedback
Some customers note affordability and acceptable price for certain items.
Media from reviews
Greenville, Pennsylvania
You put the freaking stickers on the inside of the freaking bowls and they’re so freaking hard to get off. It’s freaking ridiculous.
Put the stickers on the bottom of the bowls and on the bottom of the cups!!! you put stickers that you cant get off inside the freaking bowls and inside your cups.
Its ridiculous. All youd have to do is put them on the bottom.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, New Jersey
Hello, I own a Mainstays Classic 6...
- - Customer seeks replacement plastic drawer clip for Mainstays Classic 6 Drawer Dresser, Walnut; asks where to buy.
Hello,
I own a Mainstays Classic 6 Drawer Dresser, Walnut, and one of the plastic drawer connector/locking clips on the side of a drawer has broken. Ive been unable to find this replacement part online.
Would you be able to provide the replacement part or let me know where I can purchase it? I can also provide photos of the broken part and proof of purchase if needed.
Thank you for your assistance.
Best regards,
Raghutej Bommisetty
East Orange, New Jersey
Missing screws from my new table wasn't in the box
Don't buy anything from yall
I was hung up on for one. For two, the screws didn't come with the table I bought.
This is ridiculous. I get that sometimes the factory forgets, but I can't put my table together without the screws.
Preferred solution: The screws that shod of been with my table I bought
Philadelphia, Pennsylvania
Vacuum wire burnt out
Once I plugged it in, the wire burnt. There was no problem with the outlet at all. I was using it to clean my floor.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Danville, Kentucky
I had a fire with a deepfryer
Shorted out, my hand got burned, and now my microwave isn't working. It's shorted out; I have lost my stuff.
Houma, Louisiana
Missed point rewards
- - Missing rewards points for a free night; no immediate solution.
- - Discrepancy between 14 and 29 nights; seeks transparent, consistent tracking.
Missing rewards points for a free night at MainStay Hotels feels surprisingly frustrating. I planned my stay carefully, expecting loyalty benefits to cover the cost after months of travel.
When the points didn't appear, it felt like the system failed me. Customer support offered explanations, but no immediate solution. The experience highlights how small technical issues can impact trust and satisfaction.
I still value the brand, yet I now double-check every booking, hoping future stays will deliver the rewards I earned and restore confidence in their loyalty program through consistent and transparent tracking of points for every eligible stay booked. It says I stayed 14 nights, but the front desk clerk says the computer says I stayed 29 nights.
Preferred solution: My reward points and free nights I am elgible for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn product/ wrong product in box.
The customer care department is all AI and does not help in any situation. The AI agent on their site just spins you in a circle always ending at asking to help with anything else and the process begins again all over.
- Cannot reach an actual person to work out issues with their products
Preferred solution: Full refund
User's recommendation: do not buy mainstays if you have any intentions on returning faulty or broken products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Iztapalapa, Mexico
Le envie un correo a el vendedor pero no me soluciono nada
- - Bought a Maintays MSM36A81279 microwave from a Mercado Libre seller.
- - It stopped working and the seller says the warranty expired; seeking direct manufacturer warranty or repair options.
Hola, compré un horno de microondas Maintays(modelo MSM36A81279**-**) con un vendedor *** libre. El producto dejó de funcionar y el vendedor ya no puede ayudarme porque dice que la garantía con el expiró. ¿Me pueden ayudar a revisar si tengo la garantía directa con el fabricante o si es posible repararlo?
- Que es funcional
- Que no me ayudaron
Preferred solution: Solución a mi problema con el horno
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitesville, New York
I need mounting hardware for a 1" light...
I need mounting hardware for a 1" light filtering mainstay vinyl blind. I cannot find the mounting hardware. I cn give you whatever number you need that is on the box
- Good products
- Missing parts
Preferred solution: replacement mounting hardware
Forest, Virginia
Missing pieces
- - Store urged return; service forced repeating issue four times; 45-min drive to refund; disappointed with product quality and service.
I contacted the store and was told to bring it back if I did not want it. That response was frustrating, as I clearly intended to purchase and use the set; otherwise, I would not have bought it twice.
I then contacted customer service and had to explain the situation four separate times. After being placed on hold, I was transferred to another representative who asked me to repeat everything again. This reflects extremely poor customer service and a lack of effective communication. Additionally, I am concerned about the lack of proper quality inspection before these products were sold.
This has now caused significant inconvenience, as I must make a third trip another 45-minute one-way drive to return the item for a refund. I am very disappointed with both the product quality and the customer service experience.
- I have receipt to return it
- Purchased twice and both times there were problems with set
Preferred solution: Price reduction
User's recommendation: Do not purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lead Hill, Arkansas
Won't honor warranty or Walmart will not
No response
Bad product. Walmart will not honor a one-year warranty or a two-year extended warranty. Harrison, Arkansas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Accidentally bought tge lids and rings for canning pickles. I didnt even realize there was an "off" brand! After all of the labor and expense involved, I lost the entire batch planned for winter!
Do not waste time and money with these lids and rings! None of the jars sealed!!!
DO NOT BUY!
Save your money and labor involved!
User's recommendation: DO NOT BUY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
They did not solve my problem
- - Bought towels at Walmart; our hand towels were discarded.
- - The same issue appeared in the bath towels, and those looked the worst.
My husband and I just purchased our first home and while moving, we went to a couple different Walmarts and purchased a lot of ideas a few being hand towels, towels, and wash cloths. I hung up the hand towels, my husband pointed out that our hand towels were discarded, so I checked the rest of our towels and noticed the same issue with the bath towels and they looked the worst
- Pricing
- Damaged defective item kinda silly cs portal
Preferred solution: Full refund
Saint Louis, Missouri
Faulty equipment
Your oscillating fan says up to 9 hrs of run time and it's not lasting 3 hrs fully charged. False advertisement.
Preferred solution: Full refund
User's recommendation: Don’t use your equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a power cord
Make it easier for customers to get help with issues, like missing parts or information about a certain product.
- Asking to many questions
Preferred solution: How can I get a power cord for my deep fryer????
User's recommendation: Very unsatisfied with getting help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy dishes get extremely hot in microwave
- - Dishes heat in microwave; pot holder needed.
- - Told they'd make an exception to return them.
- - Austintown Walmart contact and reference 260116-****26.
I call 800 number for Walmart and gentlemen I spoke told me that being I purchased dishes4 years ago. And they get extremely hot and have to use a pot holder to take out of microwave.
Told they'd make and exception and return them. Said he talked to austintown Walmart and gave me this number. He gave me this #260116-****26.
Soup dish bar code 972009-****04, salad plate 972009-****98 and dinner 972009-****81. Thank you
Preferred solution: Full refund
User's recommendation: Don’t purchas
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