Mainstays
Mainstays Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.0 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Affordable, Product was nice, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainstays has 2.0 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Mainstays to a friend or colleague.
- Rating Distribution
Pros: Affordable, Product was nice, Price.
Cons: No help from customer service at store level, Cheap quality, Poor customer service.45% of users think that Mainstays should improve its Customer Service.
55% of users say that they won't use Mainstays in the future for similar services or products.Recent recommendations regarding this business are as follows: "Check product at store", "Do not buy waste of money", "Not yet until I receive my instructions", "return mainstay products.", "Failed to respond. Best to double check and not be in a hurry. Wrong hardware supplied with no resolution.".
Most users ask Mainstays for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews





Request for replacement of my blender
Hi, few months ago I bought a blender from Walmart. After 3 months later it blade gripe broken.
I want to replace it. I have protection plan also.
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Verified ReviewerFan I bought from Walmart not working
I want to return fan which is faulty
I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.
When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.
They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.
Can you please return this item and refund me? Thanks.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.
I opened this microwave mid-June last night. It wouldn't open or start.
There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.
I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.
- Inexpensive
- Did not last
Preferred solution: Full refund
User's recommendation: Don't buy a mainstay compact microwave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFan I bought from Walmart not working
I bought standing fan from Walmart.
I did not open the box till t month as I went out of country.
It was working well for few days and than road holding fan was sling down every time we were adjusting it.
Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.
I was not knowing how to contact you finally I found your website and I contacted you.
Can you please return this item and refund me.i am attachingpicture and receipt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct has defect
Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.
I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.
- Do have reasonable prices for decent products
- Contacting them about issues is ridiculous no response for weeks
Preferred solution: Full refund
User's recommendation: Do not purchase this bed set. It could have the misprint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My fan not working didn't even lady a year
My fan is not working. I bought it in July.
I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Mainstay double burner malfunction
Just purchased a double burner a week ago, and the burners are burnt out already. I have purchased this item a couple of times and never had this problem.
It would be right if the company would replace it. It's hard times in America, and wasting money isn't a pass...
- Good brand
- Malfunction
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product
Hello, I bought your air fryer from Walmart on May 7th, 2025 and the rack is rusting and peeling. I am trying to figure out what you guys can do to help with that.
I have used it maybe 10-15 times in the last 3 months and put it in the dishwasher once but didn't think it got clean enough so cleaned it by hand after that.
Thank you for your time
Preferred solution: I replacement if I just got a faulty one, or a refund if it is just a common problem.
User's recommendation: I generally like this brand, but having issues with my new air fryer currently. We will see how they fix the issue...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged Item
Purchased a Mainstay mini blender and paid 21.00 for it. I opened the box to use it, and pieces were broken in the box, and the blender was damaged.
I was never able to use it. I reached out to Mainstay customer service via email and also attached pictures of the damaged item but never got a response back.
I'm very angry because this was a waste of money. The product says 1-year warranty on the box, but Mainstay has never responded!
- Less expensive
- Damaged item and no customer service response
- No valid customer support email or team for refunds and resolutions
Preferred solution: Full refund
User's recommendation: Don't buy there blender items
New Smartrack stickers
The stickers were almost impossible to get off the glasses I purchased without damaging my product. They were in the inside?
I called and spoke to the gentleman for mainstay and explained the problem.
He said he appreciated the feedback; he was probably one of the most polite customer representatives Ive spoken to about a problem. And we had a great dialogue..
- Affordable
- Packaging and stickers
Preferred solution: Just take into consideration sticker placement, and removal on products, please.
User's recommendation: tell the representatives what your problem is, but be kind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged Item
Never received any response from the Mainstay company.
I never heard anything back from Mainstay. I reached out via email and through phone.
No responses at all I have an item I can't use has been broken since I purchased it. I'm so disappointed!!!
- Lower price
- Defective
Preferred solution: Full refund
User's recommendation: Please don't buy there products!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething embedded in the glass
Took the jars out and were washing them real good and soapy water and I thought it was just a bug or something that got in the jar but its implanted in the glass gross! I dont know what it is and obviously I cant use it.
Nervous to buy other jars on a budget. Thats why I can.
- Love the jars and price
- Gross things embedded in the glass obviously
Preferred solution: Full refund
User's recommendation: Unfortunately, it’s hard to see when you buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bought a spray bottle and it dosen't work 90% of the times.
Do better. The spray bottle won't work 90% of the time was a total WASTE OF MONEY! IN THIS ECONOMY WE DON'T HAVE MONEY TO WASTE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bidet Toliet Seat BP657TB
You can not get any actual help for any of their products. The phone # that is listed on their actual website is for another company trying to sell you insurance. At least they have a decent return policy, because that is the only option.
- Can return
- Cheap
- No help from customer service at any level
Preferred solution: The parts that were supposed to come with the product, maybe even an owners/instruction manual
User's recommendation: return mainstay products.
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