Anonymous
map-marker Naples, Florida

Very good representative but we were disconnected. Which often happens with call centers

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She couldnt spell my name for my email address which is different than the name I have registered with Walmart and that was frustrating for her. I was annoyed.

She was annoyed. So she hung up

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crystalee n

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Verified Buyer
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Heating blanket stopped working after 4 months

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Mainstays - Heating blanket stopped working after 4 months

I purchased a heating blanket in January 2024 and one night, it just stopped working. It's only been 4 months and I take very good care of it.

I only use it once in a blue moon when at my boyfriend's house. There's no reason it should stop working.

The red light does not come on anymore and it does not heat up. I do have the receipt from the day of purchase.

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Loss:
$20
Pros:
  • Decent price
Cons:
  • Stops working

Preferred solution: Full refund

Amber A Kpm

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Verified Reviewer

Bad fan motors

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I have two 9-inch square Mainstay fans. Each time I turn them on, the motor is so extremely loud that I have to pick the fans up (it's an issue with both) and slam them back down on a hard surface to get the motor to quieten down.

I absolutely wish I could return them, but I no longer have the boxes.

They were purchased at different times and are different colors. I bought the second one because I was sick of having to hit the other, and now the second one does the same.

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Loss:
$28
Pros:
  • Blows air nicely
Cons:
  • Bad loud motor

Preferred solution: Apology, full refund or replacements

User's recommendation: Not anymore

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pensacola, Florida

Hard to claim manufacturer’s warranty!!!

Mainstays - Hard to claim manufacturer’s warranty!!!
Mainstays - Hard to claim manufacturer’s warranty!!! - Image 2
Mainstays - Hard to claim manufacturer’s warranty!!! - Image 3
Mainstays - Hard to claim manufacturer’s warranty!!! - Image 4
Mainstays - Hard to claim manufacturer’s warranty!!! - Image 5

Bought a Mainstay Tuscany patio set July 3, 2021 from Walmart Online. I was cleaning it the other day and I noticed that on one of the chairs the frame has rusted in come apart and on the loveseat that came with the frame is rusting, and there is *** in it. The manufactures warranty on the frame is for three years.

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User's recommendation: I would not recommend due to customer service

Rose T Dnu

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Verified Reviewer

BAD skillets

Original review Aug 04, 2024

I bought a three pack of Mainstay skillets. All of them are warped except one.

I bought them, opened them, washed them, and put them aside. Only one is good - the one at the center.

I don't have a receipt and can't return them. I think you guys need a better way to check them before they leave the factory.

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Loss:
$12
Pros:
  • Good products
Cons:
  • Need buy dishes from mainstay again
Leetoria P

Warranty on mainstays

Warranty on mainstays

The sensor garbage can stopped working after two months. I changed the batteries and cleaned it, but it still does not work!

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Loss:
$21
Cons:
  • Warranty policy

Preferred solution: Full refund

User's recommendation: Don’t buy because you can not return it to Walmart and Mainstay does not have a support line.

Alex M Wkl

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Verified Reviewer

Refund on product

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Mainstays 12" 3-Speed Oscillating Table Fan, FT30-8MBB, New, Black is not powerful enough for the summer months this year. Would like a refund back on payment card or Walmart gift card.

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Preferred solution: Full refund

Amy Mc

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Verified Reviewer

Mainstays Warm Mist Humidifier, ELECTRICAL FIRE RISK

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Original review Jan 27, 2024

We have had this for about a year. Only ever used Natural Spring water from the gallons bought from the store.

Never used water from the sink because of how hard and nasty the water is from the city. We went to turn it on last night in our bedroom (we usually leave it in the living room) and the orange light turned on, so we turned it off... Cleaned it like we usually do... there was only a little bit of slime...

put it back on And put it on number one.

It started working and then a couple of minutes later we started smelling this awful electrical burning smell. Turns out it was coming from the humidifier!!

We turned it off and unplugged it and brought it to the kitchen sink. We had to find a long enough Phillips screwdriver to unscrew it to find out what was going on.

Once we got the bottom off, the smell was UNBEARABLE and extremely noticeable of what the problem was. Not only were we stunned and angry...

but completely baffled on how in the heck water was even getting in the bottom of this thing! This product is a complete flawed cheap design!

We are SO grateful we put it in our bedroom last night and not left it in the living room like we usually do. Who knows what would have happened!. We have 3 kids'!

This company should be ashamed and take accountability for their cheap, flawed products that could potentially kill someone!!

After reading other reviews on this product via Walmart.com. We are not the only ones who were effected by this.

I called Customer Service, and they said there is nothing they can do and to call the direct Walmart Store where we bought it! I'm pissed!!!

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Loss:
$35

Preferred solution: Full refund, public apology to all customers who have bought this product, and the product completely pulled off the market!! We could have lost our home to a fire or much worse!!

User's recommendation: ELECTRICAL FIRE RISK!! DO NOT BUY!!

Susan R Yor

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Verified Reviewer

Question re: replacement floor lamp shades

I'm just trying to speak to someone at Mainstays about the availability of some lamp shades. I'm looking for five white plastic shades for my Mainstays floor lamp.

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Preferred solution: An answer regarding lamp shades availability and cost

Tommy T Glv
map-marker Le Roy, Illinois

Dissatisfied

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I just purchased the Mainstays Compact Microwave Oven.

Got it home, plugged it in, and it goes through the motion, but the turntable doesn't spin and it doesn't heat up. Went on line to chat in order to see what the problem was and was offered to pay a dollar to speak with a representative to find out what the problem is.

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User's recommendation: Don't buy the Mainstays Compact Microwave Oven.

Cheryl M Uyq

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Verified Buyer

Replacement part needed

Mainstays - Replacement part needed

I purchased the mainstays 10x12 gazebo and need a mosquito netting replacement with the grey lining. Do you have the replacement netting for purchase?

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Preferred solution: Deliver product or service ordered

Joann M Fic

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Bidet missing part

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Mainstays - Bidet missing part
Original review Feb 25, 2024

I bought a Mainstays Single Nozzle Bidet Attachment Self Cleaning Daisy White Non-Electric Thin Modern Design and the box was missing one part. The T-Valve is missing and I was unable to find one in my local plumbing or hardware stores.

Is it possible to send me this missing part? Part E in the photo.

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Pros:
  • Availability
  • Affordability
Cons:
  • Customer service

Preferred solution: The missing part hopefully shipped to me for free. otherwise I can order one (I think) from Amazon for about $14

User's recommendation: Check your purchase as soon as you get home

Terri D Xxi

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Verified Reviewer

Mainstay outdoor citronella candle

These bucket candles are not worth 5.00. The wicks are too thin and can't hold up to the slightest breeze. The only way they could ward off any bugs is by swinging at them!

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Loss:
$5
Cons:
  • Does not work does not lite

Preferred solution: Full refund

Yareliz Yoq

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Verified Reviewer
| map-marker Miami, Florida

305)600-****

I bought a microwave today and I got warranty on it and I like to give yall my arm warranty number so it could be valid

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karston l

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Verified Reviewer
| map-marker Los Angeles, California

Missing part

Item number: MS89-565-0**-** 36 pair over-the door shoe organzie

Part number F reference F10230 over the door bracket.

I am missing the door brace for my package. Can I get replacement.

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