Mainstays
Reviews and Complaints
Mainstays never contacted me to provide their food gadget--a pineapple corer and slicer--that works.
Don't buy the plastic pineapple corer because the plastic teeth aren't sharp enough to cut into the pulp of the pineapple.Buy a metal tool.Because the company is Canadian, I didn't send by US Mail due to expense, and used Pissed Consumer instead, but nothing happened with Pissed Consumer, either.Also, you will notice on the plastic corer label, only Canadian address. No phone access. Like they're hiding.
I want the pineapple corer's dull teeth sharpened so as to perform like its claim of cutting,and mailed to me without charge, [STREET_ADDRESS]
User's recommendation: Do not buy thi gadget. It doesn't work!
Appliances not working
I purchase a stove top and now its not working. I need to speak with someone with someone regarding the appliances
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Verified Reviewer |Junk products
Product suks 12 inch so called non stick everything sticks and burns wont buy mainstays products again
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Verified Reviewer |Warranty
- - Take it to Walmart; 30 days, Walmart doesn’t handle it, Mainstays must replace it.
- - Warranty covered; I’d be called in 3–5 days, but Walmart refused.
They were worthless. They first told me to bring it back to ***, *** said after 30 days they dont touch it mainstays has to replace it.
So I called them back an they said they do cover the warranty an will call me in 3-5 business days. We'll they sent an email telling me to bring to Walmart again with no ticket number an Walmart still refuses it.
- Cheap but also cheap made
- Cheap
Preferred solution: I just want my microwave replaced.
User's recommendation: Don't buy that brand.
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Verified Reviewer |Sold me a candle that says vanilla and it wasn’t vanilla
Bought a candle; it was labeled vanilla. It wasn't vanilla.
I wasted my time, my money, my gas. This ruined my day.
- Fake candle lables
- Fake producs
Preferred solution: I would like a $50 gift card for my time and gas and a real vanilla candle
User's recommendation: Don’t buy mainstays candles
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Verified Reviewer |Product not working
- - Mainstays electric blanket doesn't work.
- - I disposed of the receipt and box.
- - I want a replacement and will ship back the broken blanket.
I have brought a Mainstays electric blanket and I threw away the receipt and the box because I thought it would work and now I'm stuck with a blanket that doesn't even work. I'd like a replacement, and I can ship the broken blanket back.
- Good customer service
- Product doesnt work
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy waste of money
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Verified ReviewerProduct has defect
- - Purchased a comforter set for a guest room.
- - Opened and used for over a month.
- - Noticed a central design defect and misprint.
Purchased a comforter set for a completed guest room. It has been over a month since the set was opened and used.
I noticed that there is a defect in the design, and it's very noticeable because it's in the center of the comforter. If it were a sheet, it would be different, but you can see this misprint.
- Do have reasonable prices for decent products
- Contacting them about issues is ridiculous no response for weeks
Preferred solution: Full refund
User's recommendation: Do not purchase this bed set. It could have the misprint
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Verified ReviewerFan I bought from Walmart not working
- - Bought a Walmart fan; box unopened for 5 months; it worked at first but then it fell.
- - Walmart told us to contact Mainstray for a return/refund.
I want to return fan which is faulty
I bought a fan from Walmart. I did not open the box for 5 months as I was out of the country.
When I fixed it, it was working well. After a few days, the road-holding fan was slipping down; we had to adjust it all the time. Then, after a few days, the fan fell down and was broken. It was very risky to keep it open, so we packed it and went to return it to Walmart.
They told us to contact Mainstray. I was not knowing how to contact you; finally, I found a website and I contacted you.
Can you please return this item and refund me? Thanks.
Preferred solution: Full refund
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Verified ReviewerI called 4 times and it wouldn't go through then. I did the chat and they're trying to charge me $5 for a tech to tell me why I can't open my microwave, why it won't start or unlock.
- - Microwave won't open or start; pie stuck inside.
- - Walmart won't help after 3+ months and sent me to Main Stay, calls won't connect and chat asks for $5.
I opened this microwave mid-June last night. It wouldn't open or start.
There is a chicken pot pie stuck in there. Walmart said it's been more than 3 months, so they wouldn't do anything. They told me to call Main Stay. I called 4 times; it wouldn't connect.
I got disconnected and didn't get to talk to a person. I tried the chat, and they wanted $5 for me to talk to a tech.
- Inexpensive
- Did not last
Preferred solution: Full refund
User's recommendation: Don't buy a mainstay compact microwave
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Verified ReviewerFan I bought from Walmart not working
- - Bought a Walmart fan; box unopened for a month.
- - Walmart refused the return; user seeks refund after the fan toppled and base broke.
I bought standing fan from Walmart.
I did not open the box till t month as I went out of country.
It was working well for few days and than road holding fan was sling down every time we were adjusting it.
Than it started falling down it was risky for my children finally the base of the fan broke and it fell down.i packed the all the item in box I went to return Walmart and they refused they as me to contact you.
I was not knowing how to contact you finally I found your website and I contacted you.
Can you please return this item and refund me.i am attachingpicture and receipt
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Verified Reviewer |My fan not working didn't even lady a year
My fan is not working. I bought it in July.
I would like to get a refund or replace it with something better. It hasn't even been a year, and it's not working.
Preferred solution: Full refund
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Verified Reviewer |Mainstay double burner malfunction
- - Double burner purchased a week ago and burners are burnt out.
- - Wants replacement and notes prior purchases were problem-free.
Just purchased a double burner a week ago, and the burners are burnt out already. I have purchased this item a couple of times and never had this problem.
It would be right if the company would replace it. It's hard times in America, and wasting money isn't a pass...
- Good brand
- Malfunction
Preferred solution: Full refund
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Verified Reviewer |I will not pay for Just Answer to resolve this issue
Replace the many candles I have purchased, which have failed to burn correctly. It has happened with at least five of my purchases.
- Price
- Sometimes do not burn correctly and only 2 to 5 hour burns
Preferred solution: Replacements of a better quality
User's recommendation: right now, anyone is better off buying candles which might cost a couple of dollars more but burn longer and, with a good steady burn and not just a bunch of melted wax.
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Posting here won’t help with a warranty claim. Mainstays website has a “submit a claim” option.