Mainstays
Reviews and Complaints
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Verified Reviewer
Microwave interior chipping of enamel
I did not receive a response to my issue
The inside of the microwave is chipping throughout the interior despite not being used daily and being less than a year old.
- Chipping interior
Preferred solution: Full refund
User's recommendation: D
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Verified Reviewer
Missing parts
Hi, I recently purchased Mainstays 3-Drawer Storage Dresser with black/dark down and a light colored partial board top. 15.7 in.
W x 11.8 in.
D x 26.7 in. H.
And it's missing 6 of the black plastic connectors!
Preferred solution: Missing parts
My mainstay 13.2 trash can won’t open all the...
My mainstay 13.2 trash can won’t open all the time and once in a while won’t close. I’ve cleaned the sensor and all around the top and sides with no success.
I also installed fresh batteries. And sugessestions
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Microwave warranty
My microwave locked up and wouldn't open. It wouldn't stop running until I unplugged it, but still wouldn't pry open.
Preferred solution: Full refund
User's recommendation: Don’t buy it not worth the money
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Verified Reviewer
Was given this number for help but all they could tell me is this is walmart not main stays. All I need is to get the liner ring that I do not have for my motion sensor trash can....please help me or
I purchased this trash can but it had no liner ring. In order to use the trash can, it needs the liner to hold it together.
Any questions? Darlene Price, 248-928-****.
- I have never had issues until now
- I am hoping i can continue to purchase from this company
Preferred solution: I am trying to get the liner ring so I can can use my trash can that's the only way it can be used.
User's recommendation: I didn't get anywhere with this service not sure
Denver, Colorado
Door won’t manually open
Would like to disable the feature where I have to unlock the microwave before I take something out before time is up.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement of damaged arm on an Adirondack chair
I purchased five black Adirondack chairs on June 8, 2023. I was told they had a one-year warranty.
The arm has fallen off one of the chairs, and I would like to get a replacement for it.
My Walmart order number is 20001-0****72948. I also purchased a three-year protection plan for all of them.
Preferred solution: Replacement
User's recommendation: Make sure you have replacement information
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Verified Reviewer
Microwave blew and I need a replacement
I went to use the microwave and hit the start button. There was a flash inside the microwave and it cut off. It no longer works.
- Get the run around when something breaks
Preferred solution: I would like a replacement
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Verified Reviewer
NOT SAFE/ CHILD BURNED
Yes, I have plenty of pictures of your so-called microwavable containers. My son put his food in for less than a minute.
It melted from the bottom, burning his hand badly. These are not, by any means, safe for the microwave or a child.
My son is 12 and this still happened. However, I am going to consult a lawyer as well.
- Horrible product not microwavable or safe for children or anyone that matter
Preferred solution: Refund , apologies and this label needs to be changed to not microwavable safe also cost of wraps gauze and burn products we had to get.
User's recommendation: Don't buy this product
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Verified Reviewer |
Jacksonville, Florida
Too many consumers are ignorant, oblivious, dont care to exert any effort, or are just plain stupid when it comes to using common sense when it comes to using & maintaining simple household items.
I'm just guessing, but the Mainstays FQ MODEL: MS-50-22 is sold under many other brand names. Some Asian inventor, engineer or cool dude dedigned the 13.5.gal sensor lid kitchen trash can.
I bought mine at Walmart as a "Mainstays" productI paying about $65 over 3 years ago. I keep it clean, don't overstuffed it, don't allow anyone (kids, mist likely) to pull lid up or force it down. Don't sit on it, place items on top of it, or allow it to become so dirty that the simple components that comprise this simple, but fantastic appliance, become unable to function properly. No doubt, if you no longer enjoy the convenience of having the lid magically open when both of your hands are full would be a good time to commit to exerting the minimal time it takes to maintainthis wonderful appliance!
It erks me beyond words to read multitudes of comments about "what a bad product it is..." or "The manufacturer is lacking in common sense..." or "customer service wont help at all!" In reality, I believe that this product, especially, (along with countless others) are put into their non-working status by operator error, laziness, lack of common sense, or just by consume stupidity.
I'm about to knock on wood because I've never had a single problem with mine at all! In otherwords, people, YOU, yes, you, take care of it and stop blaming others (brand, manufacturer, customer service agent, etc.) when your appliances fail due to your neglect, improper care, or simply from your laziness.
User's recommendation: Use common sense
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Verified Reviewer |
Dallas, Texas
Bought a futon and there are no legs
Could not talk to a person only a text. Now I have to pack the thing back up and I'm disabled take back to Walmart instead of just getting the legs like I wanted!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement microwave
I purchased a microwave on November 16, 2023. It isn't even a year old and it stopped working.
The lights are on, but it won't let you press buttons. I called the help center, but because it's past 90 days, they will not replace it. I understand the policy, but the device isn't a year old and should have a much longer life expectancy than 8 months. I would like to see if this issue can be forwarded to management to be resolved.
The order number is 200011*-***33271.
Purchased on November 16, 2023. Thank you.
- Cheap option
- Life expectancy of product
Preferred solution: Replacement
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Verified Reviewer
Flexible laundry hamper
I bought a MainStays Flexible Laundry Hamper less than two weeks ago and the handle has already broken. I have used it one time. I am requesting a refund.
- Poor quality
Preferred solution: Full refund
User's recommendation: Poor quality
Memphis, Tennessee
Missing parts
42 inch tv stand missing screws! I can I have them replaced. Please contact me a keydarius28@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bloomington, Indiana
I had a fire pit assembled, A *** that controls the flame height was missing. The customer service number listed in my instruction booklet was not affiliated with Mainstays, (800)379-****
First of all provide a legit number, I would like the missing part sent to me but only form of communication is this so I will leave my contact info below, hopefully I will be connected
Lisa Roberts
9555 S Harbour Pointe Dr
Bloomington, Indiana 47401
(812)320-****
Model No MSF136163****01
User's recommendation: I will update after I am contacted
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You need to work on your English before calling anyone STUPID. Clearly you are no smarter than a first grader.
You should have used a comma before engineer or cool dude. It is spelled DESIGNED, not DEDIGNED You should have said DON"T OVERSTUFF it, not DON"T OVERSTUFFED IT. The word don't needs an apostrophe. It is spelled PRODUCT, not PRODUCTI.
You should have used MOST not MIST. You should have said just by CONSUMING STUPIDITY, not JUST BY CONSUME STUPIDITY.
Other words is TWO words not ONE word. The only STUPID one here is you, because you are an adult that has not passed grade one English.
I laughed when I realized he was calling people stupid. There are very young child children that can spell and put together a proper sentence better than what this person attempted.
I agree... and he doesn't seem like a very nice person, either, so kudos for knocking him down a peg or two!
I responded to him, also, but I doubt that what I said will make any sense to him. (I can hardly wait for his response...
lol) In my defense, audio-texting and auto-correct leave too many mistakes in their wake... guess I should proofread more often.
This child wad tired and didn't proofread. It was past their bedtime
Lol....
I was tired and audio texting for some of it ans sometimes auto-correct plays stupid tricks. I should have proof-read.
But I was too tired. The purpose of my post was to "hear" the content of what I was saying, not to critique the grammar. I wasn't aware that my fast typing on a cell phone keyboard was to be "graded" by someone who wasnt interested in what I was actually trying to say. I'm a very kind person.
It's obvious that you are not. Apparently, your only purpose in posting was to put someone down.... I suppose to make yourself feel more superior? Your attempted display of superiority in this forum I find particularly sad.
Who's made you feel less than whole? Obviously, someone.... I hope you feel better now, but maybe you should reread and critique your own post.... just for fun?
Have a great day!
(By the way.... I have 2 bachelor degrees and my masters degree)
In what, psychology or social work? If this lame complaint were that important, you would have proofread the thing.
It's not as if this is a thesis. Hopefully, you can get your money back for your "education."
You are a textbook case of pot meet kettle. You post your rant then accuse a person of “putting someone down to make themselves feel superior.” You are sad.
Uh, no.... he simply focused on typographical errors which are mechanical, NOT a measure of someone's intelligence....
and yes.... he did EXACTLY that. Also, I was posting to consumers in general and not selecting someone to try and belittle. It wasn't a "rant" by any means.
HE was the one who was putting ME "intellectually" down by claiming that my typos were a sign of my stupidity and my inability to use English any better than a first grader.... your comment was pointless. Main thing is that I'm not a mean person. I didn't attack him personally by my post, but he certainly was rubbing my education into the dirt over typos!
If you had read everything, I don't see how you could have come to any other conclusion....
but, I respect your right to have a different opinion. Have a great week!